TSA Solutions Supports the Hotel Atlantic Kempinski Hamburg to Enhance its Upsell Revenue, Promote Guest Satisfaction and Motivate Front Office Teams
January 13, 2016 10:11am
The 221-Room Hamburg Property Becomes the Third Kempinski Hotel in Germany to Partner with TSA Solutions, Which Now Has 27 Hotels in Germany and more than 50 in Central Europe
DUBAI, UAE — January 13, 2016. Continuing its worldwide expansion and accelerated growth in Central Europe, TSA Solutions has implemented its Front Desk Upselling program to support the Hotel Atlantic Kempinski in enhancing upselling revenues, identifying hidden guest needs to promote increased guest satisfaction, and motivate Front Desk associates.
In just a few weeks since implementing the program, the hotel has already seen significant results. Marco Winter, Executive Assistant Manager said, “Already in place at our sister properties, the Hotel Falkenstein Grand Kempinski and Villa Rothschild in Frankfurt, our goals are to generate an increase in our incremental revenue through front desk upselling – supported by professional front desk training from TSA Solutions. The results so far have been impressive, including positive impacts on our staff, helping them quickly identify ‘hidden’ guest needs which can go toward improving guest satisfaction.” He concluded, “Our objectives have been met admirably in a very short time, and we are especially impressed with the organization, creativity and execution of the training program, which provides a consistent foundation of knowledge for all our people – and efficiencies in administration and upselling execution that lets everyone on property do their jobs better.”
As the undisputed innovator in the upselling space with more than 85% partner’s renewal rate, TSA Solutions is committed to forming long-term working relationships that result in mutual success. TSA’s Front Desk Upselling programs combine proven training techniques with daily and monthly performance measurement tools, reports and monthly planning and strategy meetings, to ensure ongoing success and high ROI. A dedicated TSA Performance Consultant stays engaged for the duration of the partnership – both onsite and remotely.
TSA has now partnered with 27 distinctive hotels in Germany, one of the fastest growing market in the region and more than 50 in Central Europe, as widespread adoption of its solutions accelerates.
Andre Kaufmann, TSA’s Director of Business Development Eastern & Central Europe, said, “We were excited to see the success and the revenue increase beginning from the first time the hotel partnered with TSA. It is also great to see that the employees are recognized and rewarded for the successful application of our in depth upsell training techniques - and Hotel Management is very happy to see how the approach is increasing the check-in experience for their guests positively.”
Klaus Kohlmayr, TSA’s Chief Commercial Officer, added, “We are delighted to contribute to the success of the Hotel Atlantic Kempinski Hamburg through our upselling programs and appreciate their confidence in TSA.” He concluded, “2015 has been a year of tremendous growth for us, in Europe, as well as The United States and Asia, as we build on a history of value creation to innovate our products and services to meet the needs of hoteliers in all market segments. We look forward to sharing news about those innovations in the year ahead.”
For more information, visit www.tsa-solutions.com.
Tags: tsa solutions,
front desk upselling,
hotel atlantic kempinski hamburg,
hotel atlantic hamburg
TSA Solutions is the worldwide leader in hotel upselling solutions. TSA helps nearly 1,000 hotel partners in 70 countries achieve measurable and sustainable increases in incremental revenue and RevPAR - capturing more than $200 million USD in annual incremental revenue, with an average ADR increase of 2%. With no upfront investment cost for the majority of its programs, TSA’s technology, training, and performance management tools also supports hotels’ efforts to increase guest satisfaction and boost personnel retention.
TSA is also building intuitive new technology applications to drive business for hoteliers, as it helps them adapt to rapidly changing marketplace conditions.
TSA continues to evolve its solutions to support hoteliers in capturing even more incremental revenue, with programs in reservations, sales, restaurant/bar.
Founded in 1987, TSA Solutions is headquartered in Singapore and maintains operations throughout Asia-Pacific, the Middle East, Europe and North America.
Contact: Marjorie Gonzalez
Contact: Michael Frenkel, MFC PR
The Hotel Atlantic Kempinski Hamburg was opened over a century ago as a traditional grand hotel for first-class passengers of world-famous luxury liners. The listed hotel complex is a Hamburg landmark and one of the last grand hotels situated in a major German city. Centrally located between the main railway station, the city hall and the Alster Lake, the ‘white castle’ provides discerning business and leisure travellers with the perfect place to stay. The five-star-superior hotel offers 221 elegant rooms, 33 of which are suites, with unmistakable regional charm of the highest standard. Historic banqueting rooms, elegant salons and meeting & conference rooms catering for up to 1200 people have been and are still to this day the settings for important decisions and meetings. From a culinary point of view, Atlantic guests are treated 24-hours a day by Executive Chef André Trojanowski while Head Chef Patrick Weber in the Atlantic Restaurant, the hotel’s gourmet restaurant, allures diners with his sumptuous cuisine. The Übersee Club, an exclusive conference and event venue on the banks of Hamburg’s Binnenalster with a capacity of up to 400 people rounds off the hotel’s exclusive offering.
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