Total $0.00


Now with presence on four continents, the upselling leader has close to 1,000 hotel partners in 70 countries, as its Front Desk Upselling (FDU) program delivers more than $200,000,000 annually


MINNEAPOLIS, MN OCTOBER 7, 2015 . . . With guest acquisition costs and other factors continuing to pressure revenues,¹ TSA Solutions has helped hotels maximize the potential of strategic upselling, generating more than $200,000,000 annually for nearly 1,000 hotel partners in more than 70 countries. Building on the rapid adoption of its FDU program, TSA has grown its presence on four continents, servicing hotels in five continents, speaking more than 13 languages. And the company believes even faster growth is ahead.

Klaus Kohlmayr, TSA’s Chief Commercial Officer, said, “TSA’s growth is continuing to accelerate, demonstrating the value of TSA’s FDU and other upselling approaches to help counteract trends that are challenging hotel revenues in all parts of the world.” He concluded, “As hotels continue to see rising margin pressures, more and more properties are tapping into the significant incremental revenue streams we can deliver – and we are preparing to introduce new innovations that will help our clients grow revenues even more quickly. We look forward to announcing these new products in the months ahead.”

TSA Solutions was founded in Singapore as a hotel training company in 1987. Since then, it has developed into a full service upselling provider that helps some of the world’s most distinctive properties increase revenues and guest satisfaction through a combination of online tools, performance management reporting, consulting and training.


Patrick Wimble, Director Commercial Performance, AMEA, InterContinental Hotels Group said:

"TSA is recognized as one of the leaders for what they do, and deservedly so, because simply put, the ROI is there. TSA is continually offering strategy and tactics for upselling and revenue maximization, constantly looking at ways to drive that additional revenue, while delivering absolute value to the guest.”

As the undisputed innovator in the upselling space with more than 85% partner’s renewal rate, TSA Solutions is committed to forming long-term working relationships that result in mutual success. TSA’s Front Desk Upselling programs combine proven training techniques with daily and monthly performance measurement tools, reports and monthly planning and strategy meetings, to ensure ongoing success and high ROI. A dedicated TSA Performance Consultant stays engaged for the duration of the partnership – both onsite and remotely.

For more information, visit



About TSA Solutions

TSA Solutions is the worldwide leader in hotel upselling solutions. TSA helps nearly 1,000 hotel partners in 70 countries achieve measurable and sustainable increases in incremental revenue and RevPAR - capturing more than $200 million USD in annual incremental revenue, with an average ADR increase of 2%. With no upfront investment cost for the majority of its programs, TSA’s technology, training, and performance management tools also supports hotels’ efforts to increase guest satisfaction and boost personnel retention.


TSA is also building intuitive new technology applications to drive business for hoteliers, as it helps them adapt to rapidly changing marketplace conditions.

TSA continues to evolve its solutions to support hoteliers in capturing even more incremental revenue, with programs in reservations, sales, restaurant/bar.


Founded in 1987, TSA Solutions is headquartered in Singapore and maintains operations throughout Asia-Pacific, the Middle East, Europe and North America.

Contact: Marjorie Gonzalez

Contact: For media - Michael Frenkel, MFC PR / (212) 808-6559

Related News

Measuring and Incentivizing Front Desk and Reservations Upselling

Nine Ways to Build Trust and Win the Sale

TSA Partners with Movenpick Hotel Riyadh on a Comprehensive Upselling Program

TSA Solutions Announces Jill Cully as Vice President of Sales, Americas

TSA Partners with Copthorne Hotel Dubai, to Increase Upsell Revenue by 400% in Less than a Year

TSA Solutions Announces Geoffroy Meyer as Director Business Development, Southwest Europe

TSA Enables Marriott Moscow Novy Arbat to Achieve Close to 4% RevPar Impact in Less than Two Months

TSA Solutions Supports the Hotel Atlantic Kempinski Hamburg to Enhance its Upsell Revenue, Promote Guest Satisfaction and Motivate Front Office Teams

TSA Solutions Partners with PHG to Add Meritage Collection Hotels to its North American Portfolio

Your Front Desk Team Is Key to Meeting Your ADR Goals in 2016

TSA Solutions Helps IHG Hotels in Key U.S. Markets

TSA Solutions Expands in North America

TSA Solutions Adds the Tangla Hotel Beijing to its Growing Portfolio of Over 100 Hotels in China

Chelsea Hotel Toronto Doubles Upsell Revenue After Implementing TSA Solutions' Front Desk Upselling

Study Confirms Average 30% Revenue Drop for Hotels that Discontinue TSA Solutions’ Upselling Program

Front Desk Training Can Help Secure More Direct Bookings

Study Confirms Front Desk Upselling's Role in Boosting Guest Satisfaction & Reputation for Hotels

TSA Solutions Helps Land St. Pancras Renaissance Hotel London on Shortlist in Hotel Cateys Awards

Metropark Hotels Sees Positive Results After Implementing TSA Solutions' Sales Training Solution

TSA Solutions Maximizes Revenue, Guest Satisfaction and Employee Performance at La Réserve Genève

All News »

Please login or register to post a comment.