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TSA Solutions Upsell Programs Support the Hotel with Dramatic Increases in Revenue, Conversion, and RevPAR

MOSCOW February 9, 2016 . . . Continuing its accelerated expansion worldwide, TSA Solutions has implemented its Front Desk Upselling program to support the 234-room Marriott Moscow in enhancing upselling revenues, building RevPAR and promoting increased guest satisfaction.

In less than two months since implementing the program, the hotel has seen tremendous results – including 1.7 million Rubles in total upsell revenue, and a close to 4% impact on RevPAR.

Management attributes the results to the breadth and flexibility of TSA’s program, including its front desk-training component. General Manager Guy Godet said, “We are delighted with the results of our partnership with TSA in such a short time, across the categories of revenue generation, building RevPAR, staff training and increasing guest satisfaction. Working with TSA is a win-win on all fronts and we look forward to even bigger things in the weeks ahead.”

As the undisputed innovator in the upselling space, TSA Solutions is committed to forming long-term working relationships that result in mutual success. TSA’s Front Desk Upselling programs combine proven training techniques with daily and monthly performance measurement tools, reports and monthly planning and strategy meetings, to ensure ongoing success and high ROI. A dedicated TSA Performance Consultant stays engaged for the duration of the partnership – both onsite and remotely.

Andre Kaufmann, TSA’s Director of Business Development Eastern & Central Europe, said, “We are extremely excited to be working with the Marriott Moscow Novy Ardat and to see their measureable progress in such a short time. Working together on a day to day basis to enhance the property’s ability to generate more revenue and enhance guest satisfaction at the same time, we’re committed to the hotel’s success, short term as well as in the future.”

Klaus Kohlmayr, TSA’s Chief Commercial Officer, added, “We are delighted to positively impact the performace of the Marriott Moscow Novy Aradat on many levels through our upselling programs - as we have done for multiple Marriott properties around the world. 2016 is off to a fast start for TSA, as we continue to grow in Europe and Asia as well as The United States - building on a history of value creation to innovate our products and services to meet the needs of hoteliers in all market segments. We look forward to sharing more good news about our growth throughout the year.”

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About TSA Solutions

TSA Solutions is the worldwide leader in hotel upselling solutions. TSA helps nearly 1,000 hotel partners in 70 countries achieve measurable and sustainable increases in incremental revenue and RevPAR - capturing more than $200 million USD in annual incremental revenue, with an average ADR increase of 2%. With no upfront investment cost for the majority of its programs, TSA’s technology, training, and performance management tools also supports hotels’ efforts to increase guest satisfaction and boost personnel retention.

TSA is also building intuitive new technology applications to drive business for hoteliers, as it helps them adapt to rapidly changing marketplace conditions.

TSA continues to evolve its solutions to support hoteliers in capturing even more incremental revenue, with programs in reservations, sales, restaurant/bar.

Founded in 1987, TSA Solutions is headquartered in Singapore and maintains operations throughout Asia-Pacific, the Middle East, Europe and North America.

Contact: Marjorie Gonzalez-Housseau

Contact: Michael Frenkel, MFC PR / (212) 808-6559

About the Marriott Moscow Novy Arbat

Moscow Marriott Hotel Novy Arbat opened end of February 2015 and is Marriott International’s eighth hotel in Moscow. Located near the Moscow River in the bustling heart of the city, the hotel has a prime position on the landmark Novy Arbat Street leading towards the Kremlin and Red Square.  

With 234 modern guestrooms, including the luxurious Novy Arbat Suite, featuring the New York Steakhouse restaurant, lobby-bar Gostinar and soon to open Yoko Japanese restaurant and sushi bar by Novikov. Hotel facilities also include a well-equipped fitness club, a convenient business center and four modern meeting and event spaces.

To join the ongoing Marriott conversation, like us on Facebook ( For more information or reservations, please visit our website at

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