TrustYou Acquires Checkmate and Integrates Live Messaging Into Its Guest Feedback Platform
July 12, 2016 11:28am
Builds first integrated guest feedback platform that covers entire traveler journey - from searching and booking to on-site messaging to post stay feedback
Munich, San Francisco, 12 July 2016 – TrustYou (www.trustyou.com), the world’s largest guest feedback platform, today acquired real-time messaging specialist Checkmate, enhancing its platform to incorporate real-time guest feedback.
The acquisition of Checkmate enhances the TrustYou platform, allowing hotels to actively engage guests before they arrive and while they are on-site in real-time through SMS, email, and even Facebook messaging. For hoteliers, this drives engagement and allows hotels to always be informed about their guests’ experiences.
Benjamin Jost, CEO and co-founder of TrustYou, explains: “Checkmate provides an outstanding real-time messaging product for hotels to communicate with their guests at all times, which fits perfectly into TrustYou’s guest feedback platform. With this addition to our platform, we are one step closer to powering the entire guest feedback cycle for the global hospitality and travel industry.”
Real-time communication also prevents negative reviews before they occur by giving the hotel the opportunity to resolve complaints quickly. This helps to improve the hotel product and its global reputation, which drives bookings on scale.
Checkmate’s CEO and co-founder Drew Patterson says: “The combination with TrustYou helps realize Checkmate’s vision of real-time, personal interaction between guests and hotels. TrustYou’s scale accelerates hotel adoption, and their expertise in powering guest feedback strengthens the Checkmate product. Together we can shape the future of guest communication and feedback.”
TrustYou analyzes millions of hotel reviews, guest surveys, and social comments and runs the most comprehensive database for review content worldwide. TrustYou displays its review data and TrustScore on hundreds of search and travel sites such as Google Search and Maps, KAYAK, Skyscanner and Hotels.com and influences millions of booking decisions every day.
TrustYou, the world’s largest guest feedback platform, provides hotels with the insights they need to improve their hotel product and market their value to future guests. With 95% of travelers reporting that they read reviews before making a booking decision, the impact of guest feedback is more important than ever. TrustYou analyzes hundreds of millions of hotel reviews, surveys, and social comments scattered across a vast, fragmented market and transforms this content into actionable insights for 500,000 hotels. This enables travel sites to improve the trip planning process and hotels to optimize their service and influence bookings on scale.
• TrustYou Stars: An advanced guest satisfaction survey tool that allows hotels to gain more reviews and enhance their content on Google.
• TrustYou Analytics: The world’s leading online reputation management tool that allows hotels to analyze and influence their online reputation.
• TrustYou Meta-Review*: Global review summaries of all verified reviews written worldwide that are displayed on hundreds of sites like Google, KAYAK, Skyscanner, Wego, Sabre GDS, as well as on hotel’s own brand websites.
• TrustYou Radar: A native mobile app available for iOS and Android that allows hotels to connect with guests directly from their mobile phone.
For more information about TrustYou, visit www.trustyou.com.
Contact: Katharina Sickora
Contact: Mike Bush
TrustYou and Welcome Systems Form Strategic Partnership to Help Hotels Collect Guest Reviews
TrustYou Continues Rapid Growth with Appointment of New U.S. Head of Sales
Learning About APIs - A Primer in Hotel Techology
IBC Brings Relationship Management to Independent Hotels via Strategic TrustYou Partnership
TrustYou Analysis Identifies Review Topics that Impact the Hotel Reputation the Most
TrustYou Expands Presence in Southern Africa Through Strategic Alliance with Distribution Partner Rainmaker Digital
Pan Pacific Hotels Group Appoints TrustYou to Manage All Guest Reviews and Surveys Through One Feedback Platform
TrustYou Solidifies International Presence Through New Partnerships Around the Globe
Are Chatbots the Key to Guest Satisfaction?
How Paying Closer Attention to Guest Reviews Can Impact Your Hotel's Bottom Line
TRIPBAM and TrustYou Announce Hotel Review Data Integration Partnership
TrustYou Study Uncovers Travelers’ Online Search and Booking Behaviors
RIU Hotels & Resorts Chooses TrustYou to Manage and Analyze Feedback Globally Through One Guest Feedback Platform
2017 Will Be The Year of the Hotel Guest
ASKA Hotels Sees Tremendous Reputation Increase Through TrustYou Partnership
TrustYou Expands South American Presence Through Partnership with Slaviero Hotels
TrustYou Introduces Next Generation Hotel Review Summaries to Have Greater Impact on Guest Decisions
TrustYou Extends Connect Initiative with Free Meta-Review API for Web Agencies and their Hotel Clients
Modus Hotels Selects TrustYou for Integrated Customer Communication Platform
Skoosh Selects TrustYou to Provide Meta-Reviews for Its Travelers
Please login or register to post a comment.