Travel Outlook Premium Reservations Call Center™ has signed an agreement to provide overflow voice reservations call services for La Cantera Hill Country Resort, by Destination Hotels & Resorts in San Antonio, Texas.

La Cantera Hill Country Resort is one of the most sought-after travel destinations in the colorful Texas hill country, and in planning for the opportunity to answer the Resort’s reservations calls, Travel Outlook worked closely with Destination Hotel and Resorts’ corporate reservations team to create the right response for guests calling for La Cantera reservations. Travel Outlook works to ensure that its reservations team knows the property thoroughly to better understand the guest’s needs and preferences, and strives to accurately address them at the time of booking, saving time for the front desk and setting the stage for a better guest experience. In addition, Travel Outlook has implemented its unique web-based CSR system at the Resort to make certain that guest requests and other critical information are automatically routed to the right department at the hotel.

“Our management team is excited to be assisting Destination Hotels and Resorts as it positions La Cantera Resort as a successful independent Resort in San Antonio”, says John Smallwood, Travel Outlook CEO. “Our reservations team is excited about the project, as well, because they enjoy selling the wide array of Resort amenities to those calling for reservations or for information about the Resort. We realize the significance of this Resort in the Destination Hotels and Resorts portfolio and in the Texas lodging market, and we are grateful for the opportunity to support the superior reservations platform that Destination Hotels and Resorts has established for all of its hotel portfolio. We look forward to, delivering the same high standard of personalized customer service that the Destination Hotels and Resorts team provides for all its hotel guests.”

Travel Outlook’s team performs at a higher level than most hotel call centers, says Smallwood. “We work to answer calls more quickly than other hotel call centers, and to sell reservations at a higher conversion rate. In fact, we will gladly compare our experiential performance numbers in this area against anyone in our industry. Our professional reservations team is commissioned, and they put their extensive Kennedy Training Network sales training to work to close sales efficiently and courteously”.

For most hotels, Travel Outlook is compensated when the call is converted and the guestroom is consumed, so the firm does not charge for cancellations, changes, or other services. Hotel partners benefit from experienced hotel industry professionals while avoiding the additional expenses associated with salaried or hourly employees. Travel Outlook presents the perfect way for a hotel to expand its reservations department without adding fixed expense.