As part of its ongoing commitment to education and training, Track Hospitality Software (TRACK) and ResortsandLodges.com are pleased to announce their next sponsored quarterly webinar with Doug Kennedy, the lodging industry’s most experienced sales and guest service trainer. The webinar, titled 7 Trainer Tips for Hotel Reservation Sales Success, will take place on October 23rd, 2017, at 12:00PM EDT (11:00AM CDT). To register click here.
Members of the lodging industry can join in as hotel training expert Doug Kennedy presents seven of his real-world tips that reservations sales and front desk agents can use to convert more inquiry calls into direct bookings.
While online bookings continue to grow, most hotels and resorts are finding that voice reservations calls are holding steady and in some cases even growing. Frontline agents who field calls will gain exposure to easy to use tactics for converting today’s over-informed, channel surfing callers. Leaders will benefit from Doug’s suggestions on how to train and incentivize sales success.
KTN President Doug Kennedy is the lodging industry’s leading expert in reservations sales, having conducted training for top tier companies across all market segments for over two decades. His hotel clients have ranged from five star hotels such as large as The Venetian Las Vegas (7,000+ rooms) to small luxury inns such as the Castle Hill Inn Newport, RI (35 rooms). He has extensive experience in training non-traditional segments such as all-inclusive resorts, historic inns, ski lodges, and vacation rental companies. Over the years he has conducted corporate sponsored training for most of the major hotel brands.
“A major goal for us since 2016 has been to further establish ourselves as thought leaders within the independent lodging and hospitality industries, and a major part of this initiative is connecting with other thought leaders in travel,” said ResortsandLodges.com CEO, Ryan Bailey. “Doug [Kennedy] has been a leader in reservation sales training for more than two decades, and we’re excited to be able to partner with him for this webinar series. With increased complexity in guest communication, it’s critical that property owners, reservations managers, and agents have the tools necessary to convert more leads to direct bookings.”
“If you’re like most hotel managers, chances are you are highly focused on securing more direct bookings and thus reducing the costs of customer acquisition. If so, I hope you join me for this webinar and hear me share some train-the-trainer style tips which you can use at your next departmental meeting or during one-on-one coaching sessions,” said Kennedy about this unique opportunity.
Kennedy’s monthly hotel sales and guest service training articles inspire readers worldwide. Kennedy Training Network is our marketing alliance partner, and we are pleased to provide this 2017 webinar series as a value added feature for our clients, prospects and the industry at large.
TRACK kicked off a new Webinar Series for Managers and Agents to help businesses get the most out of this enterprise software. These weekly discussions center around new product releases, as well as helping managers and agents unlock the power of TRACK’s CRM.