The White Sands Oceanfront Resort and Spa Installs Maestro PMS to Personalize Guest Experience At Every Touch Point
January 25, 2017 1:56am
Professional On-Schedule Installation, Actionable Guest Personalization, Integrated Booking Engine and Powerful Yield Management Give Popular Beach Destination Resort Tools to Engage Guests and Make its Numbers
January 25, 2017 – The White Sands Oceanfront Resort and Spa is a popular year-round destination on the New Jersey coast. The independent family-owned property successfully recovered from Hurricane Sandy in 2012. The resort faced another challenge in 2016. Weeks before its high season, the resort’s hotel management software proved it could not handle the coming high-occupancy summer season. White Sands’ owners turned to Maestro PMS with the request that it complete installation and staff training by Memorial Day when it was fully booked.
“We had to replace our existing hotel management software system quickly just before our high season because it did not have the capabilities we needed to meet our guest service demands. We serve many repeat guests that expect us to recognize their past stay preferences. Our thorough evaluation showed Maestro PMS was the perfect hotel management software system to manage all our resort’s needs. It delivered integrated functionality with a great depth of features and the ease of use our operation required,” said Christina Ranuro, The White Sands Oceanfront Resort and Spa General Manager. Click here for more information on how to reserve, engage and socialize with Maestro PMS.
White Sands searched for a reliable resort management software system with comprehensive guest stay and preference tracking that would allow the resort to engage with guests and support a personalized experience property wide. White Sands’ team wanted a PMS partner with a reputation for excellent support services focused on the needs of independents. Another priority was a powerful yield management system that would automatically optimize rates for multiple room types, occupancy, packages, and seasonal fluctuations. “Maestro Yield Management functionality and the system’s excellent performance reporting helps us make our numbers,” Ranuro said. The White Sands Resort also implemented Maestro’s fully-integrated ResWave online direct booking system.
“The Maestro staff has a ‘can do’ attitude that impressed us,” Ranuro said. “They addressed and found a solution to each of our resort’s needs. The training team was informative, professional and effective. Unlike experiences we have with other companies, every Maestro team member we spoke with enhanced the promises of the sales staff and went above our expectations.”
Maestro PMS hotel management software provides an all-inclusive property management software suite with functionality specifically designed for full-service independent hotel and resort operations. “Maestro’s guest engagement tools let us connect more personally with guests. The system is also easy for our staff to use and for new hires to learn,” Ranuro said. “Maestro’s ability to meet our deployment goals and their professional implementation was an added bonus. Their team got to work instantly when we told them our deadline. Maestro provided the training and guidance we needed to be ready for our sold-out Memorial Day rush and made the conversion an exciting experience.” The White Sands Oceanfront Resort and Spa uses the Maestro Front Office and integrated Sales and Catering System along with the ResWave real-time Integrated Booking Engine and Mobile Tools to increase direct booking.
The White Sands Oceanfront Resort and Spa is a popular New Jersey beach destination between New York City and Philadelphia. The Resort offers guests a full service spa, a state of the art gym with indoor heated pool and two dining outlets. The resort also provides banquet and meeting facilities to accommodate 200 people for weddings, corporate meetings and reunions. Click here for more information or to reserve a room.
Exchange ideas and connect with Maestro PMS on:
Tags: maestro pms,
hotel management software,
guest experience measurement,
Maestro is the preferred cloud and on-premise PMS solution for independent hotels, resorts, conference centers, and multi-property groups. This PCI certified and EMV ready enterprise system offers 20+ integrated modules on a single database including web and mobile tools to increase profitability and enable operators to engage guests with a personalized experience. For over 35 years Maestro's Diamond Plus Service has provided unparalleled 24/7 North American based support and education services to keep hospitality groups operational and productive. Click here for more information on Maestro PMS.
Contact: Macarena Lorenzini
Toll Free: 1-888-667-8488
Contact: Julie Keyser-Squires, APR,
Maestro PMS Continues to Lead the Way in Innovation; Makes Guest Engagement Top Priority at HITEC
Zaplox Partners With Maestro PMS to Introduce Innovative Mobile Guest Technology to Over 800 Leading Independent Hotels
"Maestro PMS Is at The Heart of Our Business" Guest Preference and Stay History Across Multiple Modules Drives Personalized Service, Increases Staff Productivity
Considering Going Paperless? Maestro PMS Encourages Sustainable Processes With Mobile Check-In and Check-Out
Guests Take Mobile Control of Their Journey With Maestro PMS Pre Check-In, Privacy Options, and Amenity Requests
Stoney Creek Hospitality Relies on Maestro Analytics to Create Targeted Marketing Campaigns and Effective Performance Reporting
Stein Eriksen Lodge and Other High Touch Properties Use Post Check-In, Post-Stay Real Time Guest Feedback to Engage, Build Loyalty, Create 'Personalized Service' Culture
Case Study: Historic Airlie, International Conference Destination Relies on Maestro’s Cloud PMS to Support Growth, Go Green and Deliver Mobile Guest Engagement
THOUGHT LEADERSHIP - To Cloud or Not to Cloud? Choose What Works Best for You without Feature Compromise: Maestro's Web Browser PMS Delivers Flexibility and Mobility On-Premise or in the Cloud
ALICE Voted a Top Staff Task Management & Collaboration Platform in the 2018 HotelTechAwards
10 Effective Social Media Marketing Tips for Hoteliers
Maestro Multi-Property PMS and Complete Module Integration Strengthens Preference- Based Marketing, Enhances Guest Experience, Drives Overall Efficiency
Maestro PMS Extends System Innovation, Announces 2018 Development Roadmap
Maestro PMS Localised Capabilities, International 24/7 Support Wows UK Clients
Texas Strong, Houston Hotel Operators Still Keeping Doors Open to Support Hurricane Harvey Relief Efforts
Maestro PMS at HX in New York: Full-Service & Multi-Property Independents Get Powerful Mobile & App Based Profitability Tools
Maestro PMS Delivers Savvy Mobile Strategies that Enrich the Guest Journey from Direct Booking to Check Out
"Our Operation Is Effortless and Guests Feel It" - Success Stories By Maestro PMS Clients from Large Scale Resorts to Boutique Indies
Maestro PMS Integrated Guest Loyalty System Gives Independent Property Groups A Brand Loyalty Advantage
Maestro PMS Integrates with Listrak Digital Marketing to Increase Bookings, Guest Loyalty
Please login or register to post a comment.