THE SALES PROCESS: Step One THE OPENING
September 11, 2018 10:12am
By Jana Love
Let's get knee deep into the fundamentals of the Sales Process. This new blog series will take the components of the sales process a little deeper; each component gives structure to the sales process. The sales process, in the basic form, is: The Opening, Advancing the Call, and Gaining their Commitment. So let's get started...
There are so many aspects to successful selling, but there is nothing more important to the beginning of a great sales experience than a polished Opening, which is why we begin there! Here are the elements of the Opening that need to be mastered:
As mentioned, our focus today is on delivering clear and concise opening elements during the sales process. Keep an eye out for the next in the series, as we will look closely at how to best advance the call by exploring the customer needs and objectives, understanding options, and presenting solutions.
customer service training
ProSolutions is a consulting firm focusing on the hospitality industry dedicated to improving the customer experience by helping companies be the best they can be with exceptional customer service and sales processes, all supported by smart pricing.
The company’s solutions center around three areas: mystery shopping (featuring actionable recommendations with every evaluation), competitor pricing analysis (target pricing opportunities by seeing your pricing compared to your competitors), and training & certification (in-person and/or computer-based training customized to your team and needs).
For more information, please visit www.prosolutions.net.
Contact: Jana Love
How Engaged Are Your Employees?
Condition Your Reservations Team so That When They Hear “Ring-Ring” They Think “Cha-Ching!”
5 Steps Great Leaders Take to Help Employees Recover After a Difficult Customer
Giving Thanks Isn't Just "Thank You"
Hospitality in the New Age
THE SALES PROCESS: Step Three GAINING COMMITMENT
Sense of Place Has a Human Side
THE SALES PROCESS:: Step Two ADVANCING THE SALE
What Four Things Impact First Impressions?
The Profession of Hospitality: Enough With Elites, Welcome Entrepreneurs!
KTN Announces an Innovative New Front Desk Hospitality Certification Program
Loyalty Begins With a Smile
5 Customer Service & Sales Steps to Success
Don’t Blame Me. I Just Work Here
Round 4: Your Customer Service Questions Answered
The More You Give the More You Get
Train Your Front Desk Colleagues to Be “Memory Makers”
Are You Really Customer Centric?
Round 3: Your Customer Service Questions Answered
Update Your 800 Message on Hold to Encourage Direct Bookings and Cross-Sell
Please login or register to post a comment.