Iconic Florida property teams up with leading hotel technology provider to empower guests with unrestricted access to luxury amenities through a comprehensive mobile-based Digital Guest Journey that provides convenience at every touchpoint
St. Pete Beach, FL, USA – April 19, 2022 – InnSpire, the leading provider of a comprehensive technology suite that helps drive a seamless, world-class guest experience for some of the world’s most iconic hotels and brands, has partnered with The Don CeSar, a historic property located on Florida’s Gulf Coast, to provide a comprehensive suite of technology solutions designed to maximize and streamline the guest experience. The foundation of the landmark technology integration is a full-featured mobile app developed by InnSpire that provides integrated access to mobile check-in and out functionality, secure digital key-based contactless access to guestrooms, and unmatched service and convenience through “F&B Everywhere,” which allows guests to remotely order food and drinks from the pool deck, and later from the whole beach.
Deployed as part of a recent renovation of The Pink Palace®, which originally opened in the heyday of the Gatsby era in 1928, InnSpire’s Digital Guest Journey Framework provided the foundation for a highly advanced integrated technology suite that was custom developed in close partnership with the hotel management team.
“Although we were originally focused on developing a mobile app and approached InnSpire primarily for that purpose, we quickly realized the impact that their integrated solutions suite could have on our ability to provide the same unprecedented service our discerning guests expect while at The Don CeSar but in a new way,” said Thomas Fraher, General Manager of the Don CeSar. “They sat down with our team for an entire day to fully understand the challenges experienced by our operations, housekeeping and F&B teams, and worked to solve them, creating a truly seamless guest journey that lives up to our impeccable service standards, while streamlining our operations and maximizing revenue opportunities.”
One of the most unique features of the suite deployed at the Don CeSar is F&B Everywhere, which allows guests to order food and drinks, and have the order delivered directly to the pool deck. The hotel has plans to add beach service, as well. Guests can indicate where they would like the order delivered simply by dropping a pinpoint on a map inside the app. This advanced and intuitive functionality creates unrestricted mobility, access and convenience for guests, allowing them to fully enjoy the property’s offerings at the time and place of their choosing. As an added benefit to The Don CeSar, the ease of ordering encourages guests to spend more time at the property and creates opportunities for increased revenue.
“Iconic luxury properties such as The Don CeSar are much more than just a place to stay,” said Martin Chevalley, CEO of InnSpire. “Their mission is to create unforgettable experiences for their guests with seamless convenience and service that leaves nothing to be desired. We were honored to work alongside the hotel’s management team to envision the ideal guest journey and help them to create it by leveraging the power of our technology toolkit and customizing it to meet their needs. We look forward to continuing this journey with them to ensure their commitment to providing the utmost in guest service and satisfaction at every touchpoint.”
For more information on InnSpire’s comprehensive Guest Journey Framework and digital technology solutions suite, please visit www.innspire.com.