Integrated mobile PMS and POS delivers a personalized, flexible and contactless guest experience for hotel guests

BETHESDA, Md. June 7, 2022 Stayntouch, a global leader in cloud hotel property management systems (PMS) and guest-centric technology, announced a partnership and direct integration with GoTab, an innovative cloud-based platform that helps savvy hoteliers optimize their food and beverage operations using cost-effective, agile and contactless technology.

GoTab allows hotels to optimize their dining operations, reduce operating costs and drive incremental F&B revenues. Whether they use GoTab for in-room service or on-site dining, hospitality operators empower guests to self-order and pay for any food and drinks at the property, via their own phone. GoTab also allows them to operate with limited staff yet enhance the guest experience with highly interactive tools that allow guests to track the status of their orders, communicate directly with staff and pay for their bill when they’re ready. Founded in 2016, GoTab currently operates in over 35 U.S. states and Canada. 

On its own, Stayntouch PMS delivers the option for a personalized mobile welcome and departure experience for guests, while also streamlining hotel operations through mobile communication, accessibility and robust automation. GoTab enables Stayntouch hotel customers to create a personalized and contactless in-stay dining experience while optimizing F&B revenue and service. With this direct integration, Stayntouch customers will be able to: 

•  Deliver a fully contactless in-stay dining experience to their guests, with digital ordering, fully customizable digital menus, digital tracking of order status and contactless in-room delivery;

•  Leverage GoTab’s two-way text communications tool to effectively and seamlessly communicate with guests;

•  Earn additional revenue with targeted automated mobile cross-sell and add-on offers, VIP and event discounts and customer loyalty programs; and

•  Allow guests to order from 3rd party restaurant operators that have established partnerships with the hotel.

“We’re thrilled to partner with Stayntouch, a best-of-breed PMS company that truly understands the value of a streamlined digital guest experience,” said Jake West, GoTab’s Vice-President, Sales & Partnerships. “We’re excited to join forces and deliver a convenient and personalized guest experience together, as well as increased revenue and lower operating costs for hotel properties.”

Reid Webster, the Vice President of Strategic Growth at Stayntouch, replied, “Our mission is to continue to strengthen our network of technology partnerships to deliver unparalleled flexibility to our customers. GoTab allows Stayntouch customers to deliver a fully mobile in-stay dining experience to their guests. But GoTab goes one step further: By enabling guests to complete mobile orders with partnered local restaurants, GoTab expands the digital guest experience from the hotel to the local community.”