Close

Cart

Total $0.00

Checkout

The Chateaux Deer Valley has selected ALICE to improve staff communication and enhance its guest services at its ski hotel nestled amid the majestic Park City mountains. ALICE is the hospitality industry’s leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. Last year, ALICE acquired concierge software provider GoConcierge to augment its technology and customer service offering.

As part of Stein Collection, The Chateaux Deer Valley joins sister properties, Stein Eriksen Residences and The Residence at The Chateaux Deer Valley, on the ALICE platform, allowing consistent staff operations and guest engagement at all three properties.

Before ALICE, The Chateaux Deer Valley staff used walkie-talkies, excel sheets, and email to manage staff work and facilitate staff communication with one another while on property. However, not every staff member had a company email address, which meant management would often print out notices and use shift clipboards to transfer information between employees. “We were looking for a technology platform that would bring us out of this dinosaur age of using printed excel sheets,” said Ryann Wynn, Guest Services Manager at The Chateaux Deer Valley. “After extensive market research, we chose ALICE because we can keep track of all requests on one system and we were able to build a platform that met the specific needs for the property.”

Located within steps of the world-renowned Deer Valley Resort, returning guests to this skiers’ paradise feel the hotel’s value lies in its excellent service and its proximate location to the ski slopes and mountain trails. Before ALICE, coordinating the guest’s ski service and providing up-to-date trail conditions was difficult to organize and dispatch correctly, especially if they did not have the clipboard at hand. Now with ALICE, the staff can promptly implement every guest request, such as complimentary ski gear storage, private lessons, and bus shuttles. "It is a lot easier to track the special services we provide guests with ALICE, than [using] the passing clipboards,” highlighted Wynn.  “Since multiple staff members can use the system at one time, one staff member is assisting a guest, while another person on the team can coordinate the different services we have to offer. It aligns our team better and provides less confusion.”

The Chateaux Deer Valley is the perfect home base for adventure and relaxation year-round. With so many seasonal activities, The Chateaux Deer Valley staff is also using ALICE to improve their guest engagement after the peak season. Wynn emphasizes, “We are now able to send out better itineraries with the help of ALICE to highlight the activities that happen all year-round, so the guests can start booking sooner.”

About ALICE

Manage staff work and guest communication across departments with the ALICE operations platform. By joining all the departments of your hotel onto a single operations platform for internal communication and task management, ALICE helps your staff act as a team to provide consistently excellent service.

Since the company was founded in 2013, ALICE has gained serious traction in the industry working many of the world's leading hotel brands, including Two Roads Hospitality, Dream Hotel Group, Grupo Posadas, SIXTY Hotels, NYLO Hotels, and Leading Hotels of the World. The company acquired concierge technology provider GoConcierge in 2017. For more information, visit https://www.aliceplatform.com/.

Contact: Kayla Rowen

kayla.rowen@aliceplatform.com / 6054306480

Related News

Aston Waikiki Circle Hotel Goes All-In With Knowcross

Nordic Choice Hotels Eliminates Siloed Systems While Improving Hotel Operations and Enabling SMS Communication Between Their Guests and Hotel Staff

How Concierge Patrick Trevor Turns Dream NYC Trips into Reality for His Guests

ALICE and the Government of Puerto Rico Create the Ultimate Traveler’s Experience Platform: “My Puerto Rico” Redefines Hospitality and Elevates the Visitor’s Experience

Contract and Non-Management Employee Payrolls Rise in 2017

ALICE Creates Eye-Opening Insights to Housekeeping Operations for Hotel Wailea

Chief Concierge of The Jung Hotel and Residences, Claudette Breve, Believes Those in the Industry are Born to Serve

Eli Gerard Is ALICE’s Director of Sales for Mexico

Nordic Choice Hotels Gives ALICE Insight to Their Particular Brand of Scandinavian Innovation

Hotel Zetta Reveals Its Secret to the Reason Why People Come Back to Stay at Their Hotel: Hardworking Staff and ALICE

ALICE Provides The San Luis Resort the Technology Upgrade to Offer More Than 'Just' A Beach With Consistent and Reliable Service

Les Clefs d'Or Member, Laura Cunningham, Shares Her Thoughts on the Opportunities, Challenges, and the Future of the Concierge Industry

Increasing Hotel Operations and Guest Engagement - The Brooklyn Way

Hotel Interurban Selects ALICE to Achieve Guest Satisfaction and Hotel Excellence From the Moment Doors Open

Learn How to Upgrade Guest Satisfaction and Operational Excellence With ALICE at HITEC 2018

ALICE and Samsung Unveil First-Ever Hospitality Industry Smartwatch with Viceroy Hotel Group

How This Palm Beach Hotel Creates Personalized Guest Experiences with ALICE

ALICE Extends Their Core Operations Platform Through Innovative API Integrations

Let Your Guests Make Requests By Voice, And Give Staff A Way To Seamlessly Manage Their Requests, With The New Partnership Between ALICE And Volara

Create and Deliver Itineraries Without Leaving The Lobby With ALICE and Percipia

All News »

Please login or register to post a comment.