Hotels and Resorts Embrace Guest Service Potential of Mobile Application
STOWE, VT — June 7th, 2018 – Springer-Miller Systems (SMS), the leading provider of guest-centric hospitality and spa management systems, today announced new housekeeping functionality and enhanced dashboards in the latest release of their mobile PMS application, SMS|Host Anywhere. The addition of these new features allow hotels and resorts to enhance the guest experience while enabling staff to work more efficiently.
Seamless Service Opportunities Providing flexibility and mobility to hotel and resort staff, the SMS|Host Anywhere application provides new and exciting guest service opportunities. From mobile check-in to upsells, upgrades and room moves, SMS|Host Anywhere provides a secure and seamless front desk experience – anywhere on property.
Mobile Housekeeping Dashboards in SMS|Host Anywhere identify cleaning bottlenecks and streamline guest preparations. Housekeeping staff can function independently with mobile zone sheets and live, real-time updates as units check-in and check-out and assignments change. Filters assist management by providing views by multi-property, rental program, zones, housekeepers and pre-arrival queue. The easy to use interface improves housekeeper productivity which permits the staff to focus on delivering exceptional service.
Exceed Guest Expectations With key staff functionality on a tablet, you can swiftly move guests through the check-in and check-out procedures – reducing lines in the lobby and increasing guest satisfaction. SMS|Host Anywhere communicates directly to the SMS|Host Hospitality Management System. SMS|Host provides core property management tools, as well as Point-of-Sale, Owner Management, Online Booking and other key resort functionalities. With this connection, staff can use SMS|Host Anywhere to access complete guest itineraries and review folios at check-out.
Secure Payments SMS|Host Anywhere leverages Springer-Miller’s Secure Payments Solution to securely process all credit card transactions through Point-to-Point encrypted and EMV certified wireless devices.
“We’re excited to see more and more hotels and resorts adopting mobile technology,” commented Robert Selwah, President of Springer-Miller Systems. “SMS|Host Anywhere opens up extraordinary guest service opportunities, as well as improving the housekeeping workflow. SMS is focused on helping our customers improve their operations while enhancing guest service. The mobile capability of SMS|Host Anywhere is just one of the ways that SMS offers this experience.”
All Springer-Miller users are backed by a global 24/7/365 live customer support team and comprehensive online support tools.