London March 05th, 2020 – KNOWCROSS, the global leader in providing service quality and optimization solutions for hotels, is thrilled to share that Sofitel London Heathrow, has decided to implement the Knowcross platform to increase operational productivity and enhance the quality of guest service. This addition further reinforces the company’s position as the most preferred service quality management platform of hotels all across Europe.
Connected to Heathrow Terminal 5, 21 minutes from London city center and close to sightseeing attractions including Windsor Castle, Royal Ascot, and Legoland, this luxury Heathrow hotel is the choice for travelers on both business and leisure trips to London. The 605-room hotel perfectly emanates the true Sofitel blend of French art de vivre and local refinement.
“All Sofitel hotels invite guests to ‘Live the French Way’. That is both our legacy and also the core of what we do. But, in today’s day and age, providing a seamless experience to guests is not possible without the aid of technology. And this is why we decided to get onboard with Knowcross, to help us streamline and better manage our daily back-of-the-house operations” commented Ryan Nicholls, General Manager, Sofitel London Heathrow. “The Knowcross technology helps our teams to turn rooms faster (which is critical for us) and also ensures that tasks and jobs for departments such as Engineering are reported accurately and attended to and resolved in a much quicker and swifter fashion. This helps us make our guests happier and make their stay with us, a wonderful experience” added Ryan.
At the Sofitel London Heathrow, the Knowcross platform has been implemented in a way that facilitates automatic handling of guest requests, complaints and maintenance jobs, helps in capturing, tracking and significantly reducing service breakdowns and automates daily housekeeping activities resulting in a dramatic increase in productivity and guest satisfaction scores.
“I’m really excited that Sofitel London Heathrow, has gone ahead and implemented the Knowcross platform to attain service excellence. Knowcross is committed to help hotels function better by boosting operational efficiency that results in improved service quality. At Sofitel, our team helped setup the system in a way that enables the hotel’s users across all functions and levels, to fully maximize the power of Knowcross” remarked Paritosh Kumar, President Sales, EU for Knowcross