Total $0.00


Florida, USA – October 18, 2016 – Kennedy Training Network Inc., USA, announced the publication of a new book by KTN President Douglas Martin Kennedy. ”So You REALLY Like Working With People?”: Five Principles For Hospitality Excellence is a fun and fast moving book that will inspire both frontline colleagues and top-level hospitality leaders. 

His new book goes beyond offering traditional hospitality concepts such as “telephone skills,” “using customer names,” and “techniques for handling complaints,” all of which have been covered again and again by others. Instead, readers explore the true heart of hospitality, because that’s where it all starts. 

This book draws on the many hospitality lessons Doug learned from personally training more than 20,000 managers and frontline staff of hotels, resorts and lodging companies of all types throughout North America and worldwide since 1989, most often in groups of 5 to 25 at a time. Many of the stories shared herein originate from the hospitality superstars he has met in doing so. Doug’s content also comes from his 19 years working as a frontline customer service employee, including eight years in the hotel business and 11 years working his parents’ small business from age 9. 

By reading his “Five Principles for Hospitality Excellence,” readers will not only learn how to deliver service experiences that foster customer loyalty and “word of click” social media advertising, but they will also learn how to have a lot more fun along the way!

Here is a link to purchase Doug’s new book at Amazon: 

About Kennedy Training Network, Inc.

Kennedy Training Network, based in Hollywood, FL, is the lodging industry’s best source for hotel training programs and services in topic areas of hotel reservations sales, hospitality and guest service excellence, front desk profit optimization, upselling, and hotel sales training. Services including traditional on-site hotel training workshops, private individual hotel team webinars, and telephone mystery shopping. Additionally, KTN promotes Doug Kennedy as a conference speaker for lodging and tourism industry associations, hotel brands, management companies, and other travel and tourism affiliation groups. 

For information visit: or contact them via e-mail at:

Contact: Doug Kennedy / (954) 558.4777

Related News

Update Your 800 Message on Hold to Encourage Direct Bookings and Cross-Sell

All Guest Services Staff Should Love Guests’ “Buts”

How Video Tools and Screen Sharing Can Help Today’s Hotel Salespeople Stand Out

Want To Hear What Your Reservations Agents Are Saying Right Now To Callers?

How Much Does It Cost To Generate A Voice Reservations Inquiry? How Much Are You Investing In Properly Following-Up?

TRACK/ and Doug Kennedy Announce Upcoming Webinar for March 13

Get Your Hotel Operations Team Onboard The Tricycle of Guest Service

The Staff Of Nizuc Resort Cancun Clearly Understands Where True Hospitality Starts - The Human Heart

Trends in Reservations Inquiry Call Volumes: Is There More to the Numbers?

Thanks to Erika at Omni Resort at ChampionsGate for a Perfect Front Desk Welcome!

Kennedy Training Network Appoints M. Cathy Cook as Executive Director of Training & Development

When Guests Complain, Be All EARS!

Measuring and Incentivizing Front Desk and Reservations Upselling

7 Trainer’s Tips for Hotel Reservations Sales Success

Leadership Lessons Learned From Being a Guest When the Hotel Was Overbooked

Hotel Sales Best Practices for the Era of Electronic Inquiries

How Did The Bartell Hotels’ Call Center Capture 7% More Revenue From 11% Fewer Calls?

Airline Service: Stop Complaining, Start Complying and Be Grateful For Super Low Fares!

Are You Giving Your Guests Enough RevPAH?

Hotel Sales: “Why Do Our Rates Change? We Discount When It’s Slower!”

All News »

Please login or register to post a comment.