Runtriz and Glympse Join Forces to Offer Smart Shuttle Tracking for Hotels and Guests
December 6, 2018 9:29am
Partnership delivers a seamless solution to help guests connect with their complimentary ride and keeps hotel staff informed
LOS ANGELES, CA (December 6, 2018) – Runtriz™, a leading developer of innovative mobile and digital technology solutions for hotels, resorts, and casinos, today announced a new strategic partnership with Glympse, the pioneer of real-time location technology, to bring smart shuttle tracking capabilities to hotels and their guests.
Courtesy shuttles have long been a favorite amenity among guests, but with the convenience and low cost offered by ride-hailing apps, hotels risk losing their competitive advantage if they can’t make the experience convenient and frictionless. Not to mention, some reports indicate that as much as 40-70 percent of calls to the hotel front desk are inquiries about the status of the courtesy shuttle. The collaboration between the two technology innovators will take the Runtriz mobile app to the next level by using location data to create end-to-end guest experiences, taking the frustration and guesswork out of the hotel transportation services. Hotel guests will know exactly when their shuttle will arrive and hotel staff will know when the guests will be arriving at the hotel.
“Our goal has always been to develop solutions that help our clients maximize revenue, optimize productivity and enhance guest experiences at every touchpoint,” said David Millili, CEO of Runtriz. “Hotels rely on the Runtiz technology to provide guests with frictionless 24/7 mobile access to a wide variety of hotel services and local information, so partnering with a best-in-class provider like Glympse was a natural extension of our offering. We couldn’t be more pleased to provide our clients with smart shuttle tracking technology as a significant added value platform enhancement.”
Benefits of the enhanced smart shuttle tracking features to Runtriz hotel app clients:
“Hotel shuttle services are a major brand differentiator to drive guest satisfaction and loyalty,” explains Chris Ruff, CEO and president of Glympse. “Unfortunately guests are very often frustrated because of the uncertainty they face trying to predict when their ride will arrive. Integrating our smart tracking technology within the unrivalled Runtriz mobile functionality helps address this challenge, providing a more positive guest experience while reducing operational costs.”
Runtriz delivers a suite of innovative digital and mobile guest experience solutions for more than 2,000 hotels globally and now offers Alexa voice integration to all of its clients. For more information, please visit runtriz.com.
Runtriz delivers magic moments utilizing an open guest service platform that enables guest service amplification. We strive to enhance both the staff and guest service experience to optimize their time. With over 2000 hotels in 120 countries covering 50 + languages, Runtriz has the knowledge and experience to support your hotels’ digital and guest engagement goals. We help our partners increase guest service results be delivering what today’s guests want. For more information, or to request a demo, please visit runtriz.com.
Contact: Flinn Flexer, Runtriz Chief Operating Officer
(323) 230-9727 x212
Glympse is the only built-for-mobility SaaS company that helps Fortune 1000 companies improve their customer satisfaction by eliminating the friction and anxiety of product and service delivery experiences. The pioneer in real-time temporary location sharing technology, Glympse has a powerful platform that successfully aggregates existing Service, Marketing and Commerce Cloud capabilities into a single easy-to-use Glympse, helping businesses improve communication and increase satisfaction when their products and services are delivered or picked up by their customers. For more information, visit glympse.com.
Contact: Cami Zimmer, EVP Business Development & Marketing at Glympse
Why You Are a Difficult Hospitality Employee
INTELITY Partners With The Howard Hughes Corporation® on New Voice Technology Program
Humans and AI: How to Improve Guest Services in a New Collaborative Way
Runtriz Pay Brings Caesars’ Guests Fast, Secure and Simple Payment So They Can Stay in the Game
Different Travelers Want Different Things - So How Do You Know What Hotel Technology You Need?
Weaving Your Way Through Vendor Madness: What Should the Perfect Hotel Tech Partner Look Like?
INTELITY Named ‘Official Mobile and In-Room Technology Provider’ by Forbes Travel Guide for Third Year
Forbes Travel Guide Chooses ALICE as Their Official Staff Operations Technology for 2019
broughtonHotels' Park James Opens With INTELITY's Complete Guest Experience and Hospitality Management Platform
The Great Connector: The Hotel Mobile App
The Mobile-First World Creates Tremendous Revenue Potential for Hoteliers
Bahia Hotel & Beach House Takes Service and Operations From 'Great to Excellent'
Integration Partnership Between Crave Interactive and Quore Is Enabling Hotels to Deliver World-Class Digital Hotel Services
Go Moment Wins 2019 HEDNA Innov8 With Smartconcierge Ivy®
How Viceroy Los Cabos Creates an Immersive Guest Experience
Erynn Torrenga and Young Lee Join INTELITY as SVP of Sales, East and VP of Finance; Benjamin Keller Promoted to SVP of Sales, West
Runtriz Welcomes Riccardo Galanti as Senior Director of Sales, EMEA
How Is Your Digital Space?
INTELITY Raises $44M, Sets Sights on Further Global Expansion and Scale
INTELITY Looks to Win “Hospitality’s Hottest Technology” Designation at ALIS 2019
Please login or register to post a comment.