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Washington DC (April 10, 2017): As the global leader in hospitality software solutions, ResortSuite recently held its acclaimed User Conference at the Omni King Edward Hotel in Toronto. The event took place between Tuesday, March 28th and Thursday March 30th, and was attended by leading luxury properties such as Montage Hotels and Resorts, Omni Hotels and Resorts and Miraval Resorts.

Dr. Bryan K. Williams was the keynote speaker and challenged all attendees to always set high standards, and create an engaging service culture on their teams.

“It was so inspiring to be around a group of people who are all passionate about the same thing – the guest experience. What I loved most about the ResortSuite User Conference was the opportunity to witness hospitality and wellness professionals deliberately look for ways to improve how they can serve their guests better. Additionally, ResortSuite’s presentations and product development efforts showed how well they have been responding to the demands of the industry and their customer base,” says Bryan Williams.

Frank Pitsikalis, who is the Founder and CEO of ResortSuite said, “We wanted to host a User Conference to give our award-winning customers another opportunity to enhance their ResortSuite expertise and to network with like-minded professionals from fellow properties that value superior guest experiences.  “On top of our sessions and one-on-one meetings, we also hosted a cocktail reception at the Hockey Hall of Fame as well as a customer dinner to give attendees a chance to enjoy the city of Toronto”.

To learn more about Dr. Bryan K. Williams, and his upcoming Leadership Academy, please visit: www.BWLeadershipAcademy.com.  

For more information about ResortSuite’s wide array of industry-leading software solutions, please visit www.resortsuite.com.

About Bryan K. Williams

Dr. Bryan K. Williams is the creator of the acclaimed BW Leadership Academy, and the author of three books: Engaging Service, Work Like You Own It, and How to Serve a VIP. His passion is world-class customer service, and has facilitated workshops and delivered keynotes all over the world for various companies. He speaks on a variety of topics related to service excellence, employee engagement, and organizational improvement. As a consultant, Bryan works closely with companies to design, develop, and implement sustainable service strategies. His company's online store includes a growing collection of customer service products that are well-suited for your training library.

Contact: Bryan Williams

bwilliams@bwenterprise.net / 240-401-6958

About ResortSuite

ResortSuite is the global leader for fully integrated, guest-centric hospitality management software solutions. Developed specifically for hotels, resorts, spas, and clubs, ResortSuite is built on an Oracle database, and includes modules for PMS, SPA, CATERING, F&B, GOLF, SKI, CLUB, RETAIL and CONCIERGE. All modules share common core capabilities to streamline operations and enhance the guest experience, and are accessible through the web and mobile devices. Hospitality partners include Miraval Resorts, Omni Hotels and Resorts, Jumeirah Group, Hershey Entertainment and Resorts etc. To request a demo, visit www.resortsuite.com.

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