Extended stay hotel experiences uptick in positive online reviews by ensuring fast and reliable internet connections for core business traveler demographic.
MERRIMACK, N.H. — June 16, 2020 — Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has announced the successful implementation of an advanced high-speed Wi-Fi network upgrade at the Residences at Daniel Webster in Merrimack, New Hampshire. An extended stay property that offers flexible occupancy terms and a true “home away from home” experience, with suites equipped with full kitchens along with enticing on-site amenities that include a luxury club house, Residences at Daniel Webster can now also ensure its ability to accommodate the most demanding of online guest needs.
As an extended stay hotel that seeks to attract business travelers to book at its location, Residences at Daniel Webster recognized the crucial importance of delivering a fast and seamless Wi-Fi experience in order to achieve full satisfaction and guest loyalty. Previously equipped with a legacy network that could not accommodate the growing presence of high-powered personal devices and that would often result in dropped connections, property leadership ultimately decided to partner with HIS in implementing a network upgrade due to the company’s industry-leading expertise and strong reputation with previous clients.
As a provider that specializes in serving the unique connectivity needs of the hospitality industry, HIS was able to ensure a high-speed and reliable Wi-Fi service throughout all areas of the property, including all suites, the on-site fitness center, club house and swimming pool areas. This was achieved using the latest in Wi-Fi network technology which included Ruckus access points being installed within strategic areas throughout the property, guaranteeing that guests can look forward to a strong and consistent Wi-Fi signal regardless of their physical location or the number of devices connected to the network at any one time.
“Obtaining fast and reliable Wi-Fi is a top priority for business travelers and properties that are unable to accommodate this need will inevitably experience a decline in repeat stays and reputation, so working with a reputable provider such as HIS is crucial to a hotel’s business,” said Robert Damiano, Regional Property Manager for Residences at Daniel Webster. “After previously working with another provider that could not deliver requested results, we are extremely satisfied with our partnership with HIS and their ability to implement a network capable of fulfilling guest expectations in a timely manner. Thanks to their industry-specific expertise and responsive customer support, our property has noticed a significant increase in guest satisfaction along with a rise in favorable online reviews.”
In addition to offering unmatched expertise and access to the latest in network technology designed for the needs of the hospitality industry, HIS further provides Residences at Daniel Webster with the ability to receive immediate 24/7 customer support. This includes providing troubleshooting services for guests experiencing connectivity issues, ensuring a swift resolution and ability to consistently maintain high guest satisfaction levels.
For more information about the full range of technology solutions available from Hotel Internet Services, please contact Gary Patrick at 866-265-7575 Ext. 705 or email [email protected].