Record In-Room Dining Results at Crown Towers Perth Following Recent Telstra and McLaren Technologies Update
December 14, 2017 4:36am
Western Australia’s most luxurious and largest hotel, Crown Towers Perth, is recording unprecedented in-room food and beverage orders thanks to a recent technology update and new guest app, driving its in-room dining menu.
Following McLaren and Telstra’s technology install, the 500 room hotel has recorded more than 2,000 in-room dining orders per month through its new hotel guest app and devices.
Increased dining figures are just one of the many benefits the hotel is experiencing following the conclusion of the guestroom tech update conducted by hospitality solution specialist, McLaren Technologies, in partnership with Telstra.
“Crown Towers Perth may have opened less than 12 months ago, but they are showing leadership by investing in new room automation technology to constantly work on delivering the perfect guest experience,” explained McLaren Technologies Managing Director, Matthew White.
“New Samsung tablets have been provided in all guest rooms at the hotel - with user friendly apps installed to allow for all manner of conveniences at the swipe of a finger – including automated room controls that adjust lighting, room temperature and window treatments, through to concierge requests and in-room dining orders.”
McLaren configured each Samsung tablet with two key products that work together to deliver a seamless, integrated service for guests.
“We have implemented Intelity's Guest Service Platform, an award-winning software created by marker leaders Intelity, which allows for an interactive customer experience that provides a seamless digital interface for guests to order services across the hotel and to link and communicate between all major back-end management systems at the hotel such as Opera PMS, Micros POS PMS, and Inncom room controls by Honeywell Hospitality Solutions,” said Mr. White. "
“Telstra’s Digital Concierge delivers a premium level of customer service for hotel guests, while driving enhanced efficiency and flexibility for hotels. Telstra’s digitally integrated solution delivers a step-change in customer service, and we look forward to continually raising the bar in service excellence through technology innovation”, said Telstra Executive Director Solutions, David Coventry.
Executive General Manager - Crown Hotels Perth, Andrew Cairns, said each room has been intelligently designed with the latest technology, providing guests with an unparalleled hotel experience that has been further improved by this new guestroom tech update.
“We are constantly looking for ways to enhance our resort experience and by working with McLaren and Telstra we have been able to deliver on our promise of setting a new benchmark for luxury in Australian tourism. By providing room automation technology via a smart device and innovative guest app, we are able to provide a completely seamless guest experience,” said Mr Cairns.
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The McLaren Group, headquartered out of Singapore and Sydney, Australia is one of the Asia Pacific’s leading providers of SaaS based technology solutions for hotels, resorts and visitor based environments. McLaren delivers a range of “best of breed” SaaS products, solutions and services from the world’s foremost providers of hospitality technology. McLaren International’s customers span the world’s leading hotel companies including the InterContinental Hotel Group, Starwood Hotels and Resorts, Hilton Worldwide, Accor Hospitality, Langham Hotels, Four Seasons. Peninsula, Sands Hotels and Hyatt Hotels and Resorts McLaren International is the leader in delivering 100% customer satisfaction, application usage and system operability.
Contact: Michelle Forrest
Crown Perth officially opened its doors to the public in 1985, bringing Western Australia’s only premier integrated resort with world-class convention and gaming facilities, three hotels, a world-class spa, resort pools, 39 restaurants and bars and a 2,300-seat theatre. Located on the eastern banks of the Swan River, Crown welcomes more than nine million visitors per year. Crown Towers Perth opened in December 2016 and is the largest hotel in Perth, featuring 500 guest rooms, Suites and Villas. The pinnacle of luxury in Perth's hotel offerings, Crown Towers Perth boasts unparalleled city views and is intelligently designed to offer the latest in luxury hotel technology and renowned service.
Intelity, headquartered in Orlando, Florida, is the creator of the world's first and most widely used integrated guest services platform, ICE (Interactive Customer Experience™). With certified integrations to all major hotel back-end management systems (POS, PMS, Ticketing, Spa and Room Controls), Intelity's complete guest service platform is a centralized property-automation system that delivers concierge-level services, guest request tracking and fulfillment, business-intelligence analytics, marketing/messaging capabilities, and a full content management system. Since beginning operations in 2007, the Inc. 5000 company has gained a reputation as a leader in hospitality technology with installations across six continents, including most major brands and many celebrated independent properties. Intelity was recently designated as the "Official Mobile & In Room Technology Provider" for Forbes Travel Guide, as well as the "Best Mobile App in Hospitality" from Travel Weekly"s Magellan Awards and the "World"s Leading Hotel Brand App" from the World Travel Awards. For more information, please visit www.intelitycorp.com. For more information, please call 1-888-RevPAR-1 (1-888-738-7271) or visit www.intelitycorp.com.
Honeywell's world-class R&D and Engineering teams work hard to bring you a broad range of innovative, intelligent devices and dependable, integrated systems. These are combined in various ways to provide solutions for energy management, on-line electronic lock control, guest interfaces and operating enhancements for engineering, housekeeping, security, and other hotel staff groups. INNCOM system integration has proven to be among the most reliable, cost effective and technologically advanced, room automation systems in the world for over 28 years. Visit www.inncom.com
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