Recognizing Excellence on Your Team
April 12, 2017 9:24am
Plaques. Pizza Parties. Parking Spaces. The list can go on and on. After all, who doesn't like to to be recognized and get prizes, right? There are even popular books that give hundreds of ways to recognize your employees. In the quest to provide employee recognition, companies often assume that more incentives will lead to higher employee morale.
Take it, like it & be happy about it.
In many companies, if you win "employee of the month", the award is a plaque. This plaque may even be coated in gold with your name etched in elegant writing and bedazzled with jewels! Well, what if you don't like plaques? You get the plaque anyway! What if you don't have an office or cubicle to hang it in? You get the plaque anyway!
Let's say that you are on a team that attained all of its goals (revenue, profitability, customer satisfaction, etc). The award is "Department of the Quarter" and the prize is...wait for it... a pizza party! Yes! EVERYONE loves pizza right? What if you don't like pizza? You get the pizza anyway.
To be clear, there is nothing wrong with plaques or pizza parties. It's actually a great thing to have an organizational norm (or tradition) to celebrate excellence.
If I want to make you feel recognized, then I should know what makes you feel recognized. It may sound like common sense, but I can assure you, that it is not common at all. Recognition is not about the giver, it is about the recipient. What are the things that make you feel appreciated? How do you like to be recognized? Do you prefer public recognition or private recognition (1-on-1)?
Years ago, when I was a banquet captain, one of my employees was Teodoro. He was simply amazing. Easily one of the hardest working people I've ever had the privilege of working with. One day, I wanted to show my appreciation and recognize him for a job well done. So, I asked him what he would like. He told me that it would mean the world to him if I wrote a letter to his family in Honduras, telling them that he's doing a great job. That's it.
I had another colleague, Emily, who loved Starbuck's coffee. Specifically, she craved a tall caramel macchiato with extra cinnamon. One morning, I brought that to work for her. Both Teo and Emily felt recognized, appreciated and valued.
In addition to the organizational norms, I encourage you to spend time with each of your employees (start with the hardest working ones) and find out:
In the end, recognition is about serving those we want to celebrate. And service is not about the giver, it is about the recipient. So make the recognition meaningful...make it personal...and make it memorable. Invest the time to celebrate your team, and then watch them celebrate their customers.
Tags: bryan k. williams,
dr. bryan k. williams,
Dr. Bryan K. Williams is the creator of the acclaimed BW Leadership Academy, and the author of three books: Engaging Service, Work Like You Own It, and How to Serve a VIP. His passion is world-class customer service, and has facilitated workshops and delivered keynotes all over the world for various companies. He speaks on a variety of topics related to service excellence, employee engagement, and organizational improvement. As a consultant, Bryan works closely with companies to design, develop, and implement sustainable service strategies. His company's online store includes a growing collection of customer service products that are well-suited for your training library.
Contact: Bryan Williams
Dr. Bryan K. Williams Selected as Keynote Speaker for Les Clefs d'Or Canada Congress in Banff
Free Service Excellence Training at the Baltimore Convention Center, Led by Dr. Bryan Williams
Dr. Bryan K. Williams to Receive the ISPA Dedicated Contributor Award
Leaders Communicate the Purpose (Keynote Video Clip)
The #1 Rule in Service Excellence: Keep the Customer
BW Leadership Academy Supports DonorsChoose.org to Help Classrooms in Need
ResortSuite Selected Dr. Bryan K. Williams as Keynote Speaker for Its Recent Annual Conference in Toronto
The #1 Key to Building a World-Class Service Culture Today
How To Serve A VIP: 30 Tips to Earn & Re-Earn Your Customers’ Loyalty
Leadership Excellence: Leaders are Lifters
The Big Leadership Question: Why Should Anyone Follow YOU?
2 Customer Service WOW Stories to Jumpstart Your Week!
Three Tips to Create a Memorable Experience For Your Guests
Customer Service Expert Introduces B.W. Leadership Academy
Where Are the STRONG Leaders?
Dr. Bryan K. Williams Selected as a Guest Speaker for CMAA 89th World Conference On Club Management
Agilysys Selects Dr. Bryan K. Williams as a Guest Speaker for Its Annual Conference in Las Vegas
MURTEC® Selects Dr. Bryan K. Williams as a Keynote Speaker for its Annual Conference in Las Vegas
Service Excellence: 5 Ways to Elevate Your Personal Brand in 2016
7 Ways to Drive Service Excellence in 7 Days
Please login or register to post a comment.