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Orlando, Florida, September 2015—Pacifica Hotels, the largest owner and operator of independent hotels along the California Coast, has signed an agreement with the American Hotel & Lodging Educational Institute (AHLEI) to provide its employees access to a variety of online learning resources through CourseLine®, AHLEI’s eLearning platform.

            Through CourseLine®, Pacifica Hotels team members are able to access a variety of training programs, including Guest Service Gold®, Supervisory Skill Builders, START for Individual Positions, Eye on Awareness®, and 20 CyberCinema® videos in English and Spanish. Many of the training programs lead to professional certification. 

             “AHLEI’s online training programs are hospitality-specific and cover the fundamentals that are critical to our business,” said Alie Gaffan, CHT, Pacifica Hotels’ Director of Training and Development.  “The online training courses complement Pacifica Hotels’ existing programs and standards.”

            Gaffan explained that Pacifica Hotels customizes and individualizes training plans to set team members up for success. She singled out AHLEI’s Eye on Awareness® hotel security training as an ideal reinforcement to Pacifica’s strong safety culture.

            “We provide access to the online training at each property, and the online portal serves as a great tool to monitor team member progress,” she said.  Initial feedback from employees has been positive.

            Gaffan noted that many Pacifica Hotels team members have earned professional certifications through AHLEI, and the online learning package provides several opportunities to prepare them for additional certifications.

            “We’ll continue to provide a training path that assists our team in growing and developing the skills needed to earn these distinct designations.”

            For more information about training and professional development resources from AHLEI, visit or call 1.800.349.0299 or +1.407.999.8100.

About the American Hotel & Lodging Educational Institute (AHLEI)

Established in 1953 as the nonprofit education and training arm of the American Hotel & Lodging Association (AH&LA), AHLEI’s mission is to continue being the preferred provider to the lodging industry, hospitality schools, and related hospitality industries by developing and providing quality resources to educate, develop, and certify hospitality professionals worldwide.

Contact: Elizabeth Johnson / +1.517.318.2359

About Pacifica Hotels

Pacifica Hotels was formed in January of 1993 to consolidate the hospitality operations of Invest West Financial Corporation, which has been involved in the acquisition, development, refurbishing and operating of quality hotel properties and other commercial real estate properties for almost 30 years. Today, Pacifica Hotels is the largest owner and operator of boutique hotels on the Pacific coast. Pacifica Hotels’ 30 independent and flag properties in key California cities from San Diego to San Francisco, as well as Hawaii and Florida, feature outstanding locations, AAA 3- and 4-diamond ratings, upgraded amenities and high standards of guest service. For complete hotel descriptions and reservations, visit

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