Pairing brings mobile key and guest services to hotels in 140 countries
DALLAS, TEXAS and LOS ANGELES, CA (August 28, 2018) – Runtriz and OpenKey have teamed up to elevate the digital guest experience in hotels around the world. OpenKey is the industry standard for universal mobile access in hotels and Runtriz is the leading guest engagement platform powering digital and mobile experiences for the world’s leading hotel, resort and casino brands.
The partnership brings significant advantages to hotel ownership and management companies in particular through combining flexible guest services such as requests for housekeeping or maintenance, concierge services and room service with the most universal mobile keyless entry platform to enable guests to securely access their rooms via smartphone. As hotel ownership and management companies work with a variety of different lock brands within portfolios of properties, the OpenKey platform makes it easy to offer a universal digital key experience. Runtriz also brings specialties in both mobile web experiences and branded app development for portfolios of hotels to create a seamless guest experience that reinforces loyalty and repeat visitation.
For more than a decade, Runtriz has continued to evolve as it collaborates with a diverse group of industry leading brands such as Radisson Hotels, Best Western and Caesars Entertainment, as well as leading mid-tier brands and independent properties. “This partnership extends our ability to serve our client community with best-in-class solutions as we deliver memorable, convenient, and amazing experiences to their guests," said David Millili, CEO of Runtriz. "The Runtriz platform empowers travelers to easily find what they're looking for by adapting to user behavior and preferences across all digital, mobile and voice channels.”
“We routinely are asked to add guest services to our mobile keyless entry platform,” commented TJ Person, OpenKey CEO. “The partnership between OpenKey and Runtriz brings together the best in the hotel industry to make implementing a next-generation guest experience seamless, simple and affordable for hoteliers, owners and operators.”
A recent Oracle global study confirmed that 88 percent of consumers surveyed want a mobile app that supports check-in, check-out and provides a relevant and personalized experience. Further, OpenKey supports sustainability efforts in the hotel industry as keyless room access reduces the need for disposable plastic keys. The Runtriz platform also integrates with Alexa devices in rooms allowing guests to enjoy the same voice engagement they have at home when travelling.