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By Stanley Turkel, CMHS, ISHC

1.  What Is A Hotel Manager?

In 1963, the Loews Hotel Corporation published a small booklet with 18 black and white photographs from vintage movies.  The booklet was named "What Is A Hotel Manager?"  The captions under the photographs were funny then and, I believe, are still funny fifty years later.

The booklet's dedication and introduction read:


It is with deep appreciation that we thank Tom Troy, Harry O'Brien, Pierre Bultinck, Frank Berkman, Arthur Levey, Henry Judermans, John Braun and Jerry Olin without whom this booklet would never have been possible.


A hotel manager is a man of many parts and responsibilities.  In the following pages of this booklet we hope to acquaint you with his activities so that you will get to know and understand the many problems he faces and how he goes about solving them.  A hotel manager is called upon to perform any number of things to assure the comfort of his guests and the reputation of the hotel.  Here are but a few of the daily chores that call for his executive decision.

The hotelmen named in the Dedication were colleagues of mine at the Loews Hotel Corporation.  I was the Resident Manager of the Americana of New York while the others were general managers of the following Loews Hotels:

  • Tom Troy - Americana of New York

  • Harry O'Brien - Summit Hotel of New York
  • Pierre Bultinck - Regency Hotel
  • Frank Berkman - City Squire Hotel of Manhattan
  • Arthur Levey - Ramada Inn
  • Henry Judermans - Howard Johnson
  • John Braun - Americana of Bal Harbor
  • Jerry Olin - Americana of San Juan

What Is A Hotel Manager?









2.  Quote of the Month

"The test of a first rate intelligence is the ability to hold two opposing ideas in the mind at the same time, and still retain the ability to function."

F. Scott Fitzgerald

About Stanley Turkel, CMHS, ISHC

Stanley Turkel is a recognized authority and consultant in the hotel industry. He operates his hotel, hospitality and consulting practice specializing in asset management, operational audits and the effectiveness of hotel franchising agreements and litigation support assignments. Clients are hotel owners, investors and lending institutions.

Prior to forming his hotel consulting firm, Turkel was the Product Line Manager for Hotel/Motel Operations at the International Telephone & Telegraph Co. overseeing the Sheraton Corporation of America. Before joining IT&T, he was the General Manager of the Summit Hotel (762 Rooms), General Manager of the Drake Hotel (680 Rooms) and Resident Manager of the Americana Hotel (1842 Rooms), all in New York City.

Turkel serves on the Board of Advisors and lectures at the NYU Tisch Center for Hospitality, Tourism and Sports Management. He is a member of the prestigious International Society of Hospitality Consultants and is certified as a Master Hotel Supplier by the Educational Institute of the American Hotel and Lodging Association. He served for eleven years as Chairman of the Board of Trustees of the City Club of New York.

Stanley Turkel is one of the most widely published authors in the hospitality field. His insightful articles on various hotel subjects have been published in the Cornell Hotel and Restaurant Administration Quarterly, Lodging Hospitality, Hotel & Motel Management, AAHOA Lodging Business, and posted on the Hotel Interactive and Hotel Online websites.

Contact: Stanley Turkel / 917-628-8549

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