BEND, Ore. (June 27, 2017) – NAVIS, the No. 1 reservation sales and marketing technology provider for the hospitality industry, today announced Narrowcast™ Cloud, a ground-up refresh of its flagship reservation-sales platform.
Narrowcast has defined the reservation-sales software category for more than a decade, improving agent and revenue performance through sophisticated lead-management tools and integrated marketing insights. Narrowcast Cloud is 100 percent web-based, with a modern user interface, faster performance, enhanced data visualization, and a host of new features including a mobile-friendly Agent Hub.
The new version is simple to implement and works with any modern browser, making updates a breeze. Calls are delivered up to 30 percent faster, improving both the guest experience and agent productivity. The integrated Agent Hub (formerly Agent Dashboard) is fully responsive, and features advanced agent proficiency and dynamic skill priority settings to optimize conversion and revenue. Communication is improved though a threaded agent chat feature, team chat, and QVue, which allows real-time monitoring of call-center activity and performance across devices and screen sizes. Beautiful and dynamic visual reporting options are included with the platform, with many more on the way.
"With Narrowcast Cloud, we're setting a strong foundation for future products and what we want the client experience to become," said Amber Mayer, vice president of product solutions. "A lot of customer feedback and industry research has gone into this product, and we're going to capture even more of it as we expand our portfolio. Our goal is to deliver an intuitive, client-configurable, single source of guest truth that helps our clients book more direct business and grow revenue."
DKN hotels, a hotel-management company based in Irvine, Calif., participated in the Narrowcast Cloud beta program and was the first to fully implement it in their call center.
"We’ve been NAVIS clients and Narrowcast users for two years, and we continue to be delighted by how engaged they are with our business and how well the system performs for us," said Charles Taft, operations support manager for DKN hotels. "Though we’re still new to Narrowcast Cloud, it’s both familiar and all-new at the same time, which is quite a feat in the software world.”
NAVIS' client portfolio includes more than 600 of the most trusted names in vacation-rental companies and independent hotels. Some 450 of those clients use Narrowcast, and will be moved over to the new platform over the next several months. Full details on Narrowcast Cloud are available at www.TheNavisWay.com/cloud.
To learn why leading lodging companies trust NAVIS to help them take full advantage of sales and marketing opportunities that lead to more business, please visit www.TheNavisWay.com, call 866-712-3439, or visit booth 517 at HITEC.