Milestone to showcase revolutionary new software platforms for digital marketers at HSMAI’s Digital Marketing Strategy Conference in New York.
January 15, 2019 – Silicon Valley, CA. Milestone, the leading provider of digital marketing software and services for location-based businesses, announced today it will showcase two new products at the upcoming HSMAI Digital Marketing Strategy Conference at the Marriott Marquis Hotel in New York City.
“The Milestone Presence Cloud is a core linchpin of our strategy to be a provider of both award-winning digital marketing software and award-winning digital marketing services,” Said Annil Aggarwal, Milestone CEO. “By unifying all the tools that a digital marketer needs to effectively manage a location-based business, we can save our clients hundreds of hours of time wasted due to complex, redundant tools that are often hard to manage,” continued Mr. Aggarwal.
The Milestone Presence Cloud combines Content Management, Enterprise-grade Schema Management, Voice Search, Social Content Marketing, Reviews Management, Competitive Insights and Digital Marketing Analytics into one cohesive, cloud-based platform. The Presence Cloud leverages an Enterprise-Grade architecture and features a unique “write once, publish anywhere” approach. Milestone clients publish their business information and critical consumer-facing messaging in one central platform and can then publish that information in a schema-rich format across the entire digital spectrum. “The Presence Cloud replaces dozens of individual software components that digital marketers often struggle to manage,” said Sathya Krishnamurthy, Vice President of Products at Milestone. “Digital Marketers today struggle with an average of over 20 individual tools, each with a unique user interface, bloated feature set and increasing complexity, creating a recipe for poor information distribution and wasted time,” continued Mr. Krishnamurthy. The Presence Cloud solves this challenge with a single, unified platform.
At the show, Milestone will also showcase for the first time its new Millstone AIChat – a ChatBot software designed for location-based businesses. Millstone AIChat uses a unique combination of FAQ-powered ChatBot capabilities with a live-agent hand-off feature that allows live agents to pick up chats from the ChatBot when it’s not able to answer a question. Milestone AIChat will be available with a services plan designed to allow businesses to continue to teach the ChatBot new answers by tracking unanswered queries or questions handed off to Live Agents.
“Milestone AIChat continues to showcase our technology leadership in the travel space,” said Anil Aggarwal, Milestone CEO. “With most ChatBots there is no concrete plan in place for teaching the system new questions,” continued Mr. Aggarwal, “at Milestone we recognize that most location-based businesses need the additional layer of support that Milestone can provide to make the client experience optimal,” continued Mr. Aggarwal
Milestone AIChat and the Milestone Presence Cloud will both be available for demonstration at the HSMAI Digital Marketing Strategy Conference in New York. For more information or to inquire about Milestone’s other suite of products and services, contact Milestone at (408) 200-2211 or by visiting www.milestoneinternet.com.