Maestro PMS Live Chat Support Provides Answers Instantly, While Keeping Property Staff Engaged in Guest Service
February 19, 2019 1:01pm
”Maestro’s Support Team is the most professional I have found in any system provider”
February 19, 2019 – Maestro PMS, the preferred cloud and on-premise hotel software solution suite for independent hotels, luxury resorts, conference centers, and multi-property groups announced the launch of Live Chat Support. The newest addition to the Diamond Plus Service program instantly connects staff with Maestro’s support specialists for help in any area of the system without leaving their screen or picking up a phone. Live Chat Support was introduced in conjunction with the latest Maestro PMS Version 5.5, offered in both a Windows and Web Browser based solution.
Maestro’s Live Chat Support lets users stay on task without interrupting guest service. The system includes screen capture and sharing functionality and automatically opens a support ticket for each communication. Chat session transcripts are also provided after each resolution. This newest channel for support services is being adopted by Maestro clients quickly, and is becoming the choice of communication for immediate assistance. As part of ongoing education to ensure users are productive, users can also be quickly directed to the Maestro eLearning website for user reference guides, pre-recorded webinars, self-guided tutorials, or to register for live webinars. They can even request on-demand training to ensure property teams develop confidence using Maestro.
“Maestro’s Live Chat Support is perfect for our property because we are a new hotel and our team is still learning the system. It is great for fast answers to functionality questions without interrupting guest service,” said Boris Bozic, former Front Office Manager for The Josie, A Noble House Hotel. “Maestro Chat was a huge help in getting us up and running. Many of our team members are new to hospitality and they were able to get answers instantly without leaving the desk. Maestro’s Support team is the most professional I have found from any system provider.”
Live Chat Support enables hotel staff to start a chat session with Maestro’s support team from anywhere within the software application. Live Chat is part of Maestro’s expanding Diamond Plus Service program that already includes Lifetime Version Upgrades and Enhancements, 24/7 North American based call center support, On-Demand One-on-One Live Training, Built-In system Self-Help Tutorials and Reference Guides, an entire eLearning Center including Live Webcasts, Videos, and Self- guided Tutorials for faster system proficiency and ultimate staff productivity; all included in the standard annual subscription fee.
Warren Dehan, Maestro PMS President, said, “We are continuously evolving our systems to surpass industry expectations. Live Chat makes support instant and easily accessible by providing our users with a familiar communications channel to interact with Maestro’s support team. Our entire support team has vast hotel operations experience. Offering Live Chat to our clients lets our team work together maintaining service integrity at all levels with our client’s success being the ultimate goal.”
The Maestro Property Management System delivers flexible and scalable deployment options with an identical full-featured web browser or windows solution available in the cloud or on premise. Maestro’s revenue-generating hotel management software tools and services increase profitability, drive direct bookings, centralize operations and provide personalized and mobile guest service tools to enhance the guest experience. Click here for more information on how to engage and socialize with Maestro PMS.
Tags: maestro pms,
hotel management software,
guest loyalty system,
Maestro is the preferred cloud and on-premises PMS solution for independent hotels, luxury resorts, conference centers, vacation rentals, and multi-property groups. Maestro’s PCI certified and EMV ready enterprise system offers 20+ integrated modules on a single database including web and mobile apps to increase profitability, drive direct bookings, centralize operations, and enable operators to engage guests with a personalized experience. For over 40 years Maestro's Diamond Plus Service has provided unparalleled 24/7 North American based support and education services to keep hospitality groups operational and productive. Click here for more information on Maestro.
Contact: Macarena Lorenzini
Contact: Julie Keyser-Squires, APR, Softscribe Inc.
Maestro PMS Collection of Open APIs Gives Users the Freedom to Install Their Choice of the Latest 3rd Party Systems to Enhance Operations
Want to Go Greener? Maestro PMS Makes Sustainable Practices Easy With Mobile Check-In, eFolios, Online Mobile Reporting
St. Kitts Marriott Resort & The Royal Beach Casino Installs Aptech PVNG Enterprise Financial Accounting
Glen Eyrie Castle & Conference Center Discusses How Its Recent Install of Maestro PMS Across the 723 Acre Site Has Transformed Their Operation and Improved the Overall Guest Experience
Olympia Hotel Management Properties Win Multiple Awards
Infor Completes Acquisition of ReServe Interactive
Grates Cove Studios in Canada Adopts Hotelogix to Ensure Efficient Property Management
Why World Class Independent Luxury Operators Prefer Maestro PMS Technology for Personalized Service and High-Touch Guest Engagement
Olympia Hotel Management to Operate Point Lookout Resort & Conference Center in Northport, Maine
Maestro PMS’ Sophisticated Functionality, Commitment to Industry Service Demands Attract More Than 50 New Independent Hospitality Groups in 2018
New Castle Hotels & Resorts Installs Aptech's PVNG Enterprise Accounting System for 21 Properties
The Luxus Hotel, Canada Sees a 10% Revenue Growth & 20% More OTA Bookings With Hotelogix
“Maestro PMS Analytics BI Tool Gives Us the Ability to Target the Right Market with the Right Product at the Right Time”
Shiji Group Announces First Official ITB Berlin Attendance
Airline Hotels Installs Aptech's PVNG Enterprise Accounting at 9 Properties
Thought Leadership: How to Power-Up Your Guest Engagement and Supercharge Loyalty
Maestro PMS 2019 Development Roadmap Focused on Full-Tablet PMS, Guest Relationship Innovation
Kahala Hotel & Resort Upgrades Financial Accounting to Aptech PVNG
Maestro’s Built-in Single Guest Itinerary Feature Engages Guests in Their Journey to US Virgin Islands’ Bolongo Bay Beach Resort
Urgo Hotels & Resorts Installs Targetvue for Standardized Budget Across 40 Properties
Please login or register to post a comment.