Maestro PMS Housekeeping App Personalizes Guest Engagement
March 22, 2017 2:26pm
Automated “Room is Ready” Text Message Gets Guests into Their Room Faster via Integrated Hotel Management Software App
Markham, Ontario, March 22, 2017 – How often have you arrived at your hotel early only to find that your room is not ready? Your bags can go into the bell stand closet, but you still want to get to your room as soon as possible. Maestro PMS understands this and its new Housekeeping App has you covered.
Scenario: A guest arrives at the hotel. The room is not yet ready.
Then the guest receives a TEXT: “Your Room is Ready.”
Room Status Updates via Staff Handheld Devices and Maestro Front Office hotel management software.
Maestro’s solution to this familiar issue is its integrated mobile app that lets room attendants update the room’s status in the Maestro Front Office hotel management software from their handheld device.
When Maestro’s Front Office gets the new status it automatically texts guests that their room is ready.
Maestro PMS is the preferred cloud and on-premise PMS hotel management software solution for independent hotels, resorts, conference centers, and multi-property groups.
Customers asked for a simple, effective way to engage with guests. Maestro PMS developed it.
Warren Dehan, Maestro PMS President, said, “Several Maestro clients asked us to develop a simple, effective way to engage with guests to let them know the minute their room is ready.”
Mobile natives rely on their handhelds. Maestro PMS empowers hotel staff to do likewise.
“Travelers today are mobile natives who rely on their handheld. To engage guests where they communicate, we integrated our housekeeping app with Maestro Front Office.
“Pick up your key.”
When a room attendant finishes inspecting a room, they use the app to update the room’s status in the Front Office. This automatically triggers a text message to the registered guest that they can pick up their key.”
At Breezy Point Resort, a Personal Guest Connection via Maestro’s Housekeeping App.
“We provide Maestro’s Housekeeping App to appropriate staff,” said David Spizzo, Assistant General Manager and Vice President of Breezy Point Resort.
“It’s a great tool.”
“On the housekeeping side, it lets our inspectors instantly update a room’s status in Maestro. When a registered guest’s room is clean, the system sends them a text saying ‘Your room is now available. Please come by the front desk to pick up your keys.’ It is a great tool to connect with guests personally to deliver something they want.”
The property purchased inexpensive Kindle Fire tablets for on-property use by housekeeping staff.
Breezy Point provides the app to managers on their own devices. “Maestro’s Housekeeping App saves us time and lets us engage guests on their handheld. The solution adapts perfectly to small-screen smart phones, or tablets. It does a great job for Breezy Point Resort.”
Maestro’s new Housekeeping App runs on any mobile device, including iPhone, Android, Windows Handheld and tablets.
For maximum flexibility the app can be used with hotel-provided handhelds or with a housekeeper’s own device.
The app manages PMS updates such as ‘attendant in room,’ vacant/occupied, clean/dirty, or property configurable room statuses. The Housekeeping App is easy to install and use and relies on the property’s wireless network without dependence on an internet connection.
Maestro PMS delivers revenue-generating tools and services that increase profitability, drive direct bookings, centralize operations, and provide personalized guest service to keep guests coming back.
Click here for more information on how to reserve, engage and socialize with Maestro PMS.
Tags: maestro pms,
hotel management software,
guest experience measurement,
Maestro is the preferred cloud and on-premise PMS solution for independent hotels, resorts, conference centers, and multi-property groups. This PCI certified and EMV ready enterprise system offers 20+ integrated modules on a single database including web and mobile tools to increase profitability and enable operators to engage guests with a personalized experience. For over 35 years Maestro's Diamond Plus Service has provided unparalleled 24/7 North American based support and education services to keep hospitality groups operational and productive. Click here for more information on Maestro PMS.
Contact: Macarena Lorenzini
Contact: Julie Keyser-Squires, APR, Softscribe Inc.
"Maestro PMS Is at The Heart of Our Business" Guest Preference and Stay History Across Multiple Modules Drives Personalized Service, Increases Staff Productivity
Considering Going Paperless? Maestro PMS Encourages Sustainable Processes With Mobile Check-In and Check-Out
Guests Take Mobile Control of Their Journey With Maestro PMS Pre Check-In, Privacy Options, and Amenity Requests
Stoney Creek Hospitality Relies on Maestro Analytics to Create Targeted Marketing Campaigns and Effective Performance Reporting
Stein Eriksen Lodge and Other High Touch Properties Use Post Check-In, Post-Stay Real Time Guest Feedback to Engage, Build Loyalty, Create 'Personalized Service' Culture
Case Study: Historic Airlie, International Conference Destination Relies on Maestro’s Cloud PMS to Support Growth, Go Green and Deliver Mobile Guest Engagement
THOUGHT LEADERSHIP - To Cloud or Not to Cloud? Choose What Works Best for You without Feature Compromise: Maestro's Web Browser PMS Delivers Flexibility and Mobility On-Premise or in the Cloud
ALICE Voted a Top Staff Task Management & Collaboration Platform in the 2018 HotelTechAwards
10 Effective Social Media Marketing Tips for Hoteliers
Maestro Multi-Property PMS and Complete Module Integration Strengthens Preference- Based Marketing, Enhances Guest Experience, Drives Overall Efficiency
Maestro PMS Extends System Innovation, Announces 2018 Development Roadmap
Maestro PMS Localised Capabilities, International 24/7 Support Wows UK Clients
Texas Strong, Houston Hotel Operators Still Keeping Doors Open to Support Hurricane Harvey Relief Efforts
Maestro PMS at HX in New York: Full-Service & Multi-Property Independents Get Powerful Mobile & App Based Profitability Tools
Maestro PMS Delivers Savvy Mobile Strategies that Enrich the Guest Journey from Direct Booking to Check Out
"Our Operation Is Effortless and Guests Feel It" - Success Stories By Maestro PMS Clients from Large Scale Resorts to Boutique Indies
Maestro PMS Integrated Guest Loyalty System Gives Independent Property Groups A Brand Loyalty Advantage
Maestro PMS Integrates with Listrak Digital Marketing to Increase Bookings, Guest Loyalty
Maestro PMS Earns Repeat Business from Clients with Growing Portfolios
Maestro PMS eLearning Simplifies Training, Boosts Staff Productivity for Independents
Please login or register to post a comment.