Maestro PMS Browser-Based Software Suite Optimizes Guest Experience, Improves Staff Productivity for 10-Property Cape Resorts
July 12, 2018 10:26am
Maestro Multi-Property Centralizes Cross-Selling, Integrates Activity & Spa Management, Event Sales, Owner Relations and Guest Service for Award-Winning Destination
Markham, Ontario – July 12, 2018 – When Cape Resorts made the decision in 2008 to update operations at its growing collection of historic beachside resort properties, it turned to Maestro PMS. Today Cape Resorts centralizes property management, reservations, spa and activity management, and event sales for 366 rooms spread across 10 hotels with Maestro’s Multi-Property Management suite of integrated modules.
“The Maestro PMS integrated Multi-Property Management System makes our entire enterprise more efficient and optimizes our guests’ experience,” said Colin Stevens, Director of Technology at Cape Resorts. “We use Maestro to automate central reservations and property management, and to operate our full-service Sea Spa at Congress Hall. Maestro’s integrated Sales & Catering System manages all corporate and social event sales for all our venues. The Maestro Owner Management system also automates our condo hotel operation. Maestro even handles our bicycle rentals.” Cape Resorts also implemented the Maestro Web Browser Version in its on-premise servers in January 2018. “Maestro Web enables our staff to log onto the system from any mobile device. This makes the system more flexible. We have seen a great improvement in staff productivity with Maestro Web.”
Maestro’s integrated platform streamlines Cape Resorts’ reservation and check-in process by putting all guest and property information in one central database. Stevens said, “Maestro’s single-image database makes it easy to cross-sell our hotels from one reservations office. Our team can maximize bookings because they can offer all our properties and room types on one screen to deliver an optimal guest experience. Maestro is always working to improve its systems.”
Warren Dehan, Maestro PMS President said, “We are proud of our 10 year relationship with Cape Resorts. Our team strives to bring value to each customers’ operation. Our long-term relationships with Cape Resorts and other clients are important because Maestro learns from each unique operation. Cape Resort’s insights on how to strengthen our systems and service helps Maestro continue to be innovative and competitive with both its solutions and service offerings.”
Cape Resorts collection of luxury hotels, inns and cottages has provided generations of travelers with seashore memories and holiday traditions. Its properties include Congress Hall, Congress Place Suites, The Virginia, The Virginia Cottages, Beach Plumb Farm Cottages, Beach Shack, Sandpiper Beach Club, The Star Inn, and Barons Cove Sag Harbor. The company also offers nine dining outlets, its award winning Sea Spa, and many attractive venues for weddings, social and corporate events. Click here for more information on Cape Resorts.
The Maestro Property Management System delivers flexible and scalable deployment options with identical full-featured web browser or windows solutions available in the cloud or on premise. Maestro’s revenue-generating property software tools and services increase profitability, drive direct bookings, centralize operations, and provide personalized and mobile guest service tools to enhance the guest experience. Click here for more information on how to engage and socialize with Maestro PMS.
Tags: maestro pms,
hotel management software,
guest loyalty system,
property software, property management
Maestro is the preferred cloud and on-premises PMS solution for independent hotels, luxury resorts, conference centers, vacation rentals, and multi-property groups. Maestro’s PCI certified and EMV ready enterprise system offers 20+ integrated modules on a single database including web and mobile apps to increase profitability, drive direct bookings, centralize operations, and enable operators to engage guests with a personalized experience. For over 40 years Maestro's Diamond Plus Service has provided unparalleled 24/7 North American based support and education services to keep hospitality groups operational and productive. Click here for more information on Maestro.
Contact: Macarena Lorenzini
Contact: Julie Keyser-Squires, APR, Softscribe Inc.
Glen Eyrie Castle & Conference Center Discusses How Its Recent Install of Maestro PMS Across the 723 Acre Site Has Transformed Their Operation and Improved the Overall Guest Experience
Why World Class Independent Luxury Operators Prefer Maestro PMS Technology for Personalized Service and High-Touch Guest Engagement
Maestro PMS’ Sophisticated Functionality, Commitment to Industry Service Demands Attract More Than 50 New Independent Hospitality Groups in 2018
“Maestro PMS Analytics BI Tool Gives Us the Ability to Target the Right Market with the Right Product at the Right Time”
Maestro PMS Live Chat Support Provides Answers Instantly, While Keeping Property Staff Engaged in Guest Service
Thought Leadership: How to Power-Up Your Guest Engagement and Supercharge Loyalty
Maestro PMS 2019 Development Roadmap Focused on Full-Tablet PMS, Guest Relationship Innovation
Maestro’s Built-in Single Guest Itinerary Feature Engages Guests in Their Journey to US Virgin Islands’ Bolongo Bay Beach Resort
Maestro PMS Helps Free Up Staff, Empowers Guests With Self-Serve Online Payment Portal; 'Anytime,' 'Any Device'
Hotelogix Rolls Out Exciting Year-End Offer for Independent Hotels
Innovation and Ease of Use Set Maestro PMS Apart, Proves Perfect for River Bend Casino Hotel Operated by Wyandotte Tribe
Myth Buster! Cloud-Based Hotel Management System is not Efficient to Handle Big or Chain Property Operations
Maestro PMS Launches Integrated System Support: Staff Learn Fast, Performance and Productivity Boosted With New Instant Online Chat and On-Demand Training
Maestro PMS Takes Its Sales and Catering Module to the Next Level With Expanded, Integrated Mobile Operations and More
Independent Operators Discuss Must-Have Functionality for Multi-Property Operations
Guest Loyalty Technology Gets Personal at Rodd Hotels & Resorts
Maestro PMS Continues to Lead the Way in Innovation; Makes Guest Engagement Top Priority at HITEC
"Maestro PMS Is at The Heart of Our Business" Guest Preference and Stay History Across Multiple Modules Drives Personalized Service, Increases Staff Productivity
Considering Going Paperless? Maestro PMS Encourages Sustainable Processes With Mobile Check-In and Check-Out
Guests Take Mobile Control of Their Journey With Maestro PMS Pre Check-In, Privacy Options, and Amenity Requests
Please login or register to post a comment.