Total $0.00


Washington D.C., February 14 2019 - KNOWCROSS, the preferred service quality management platform of the finest hotels across the globe, has been chosen by MacArthur Place Hotel & Spa, Sonoma Valley, to help increase back-of-the-house efficiencies and enhance service delivery quality. The property is the latest to join Knowcross’ increasing clientele in the US.  

MacArthur Place has decided utilize the advanced technology and innovation of the Knowcross platform to empower their teams to boost operational excellence and raise the level and quality of service delivered to their esteemed guests. 

“With the debut of our reimagined MacArthur Place this spring, implementing Knowcross technology to our property is one of the many ways we will elevate our guest services. The platform helps our teams streamline their daily operations and not only helps in improving productivity but also allows us to deliver an enhanced experience to our guests” commented Ruben Cambero, General Manager, MacArthur Place Hotel & Spa. “Knowcross gives us the additional benefit of actively monitoring our systems and tracking our progress towards accomplishing our services and business goals.

Knowcross applications are implemented and integrated with a hotel’s property management system (PMS) in a way that assists the hotel to capture, track, investigate and effectively close service issues that have inconvenienced the guests, resulting in a significant improvement in guest satisfaction and social media ratings.

“I’m thrilled that MacArthur Place has gone ahead and implemented the Knowcross platform to attain service excellence. Knowcross is committed to help hotels function better by boosting operational efficiency that results in improved service quality. At the MacArthur Place, our team helped setup the system in a way that enables the hotel’s users across all functions and levels, to fully maximize the power of Knowcross” said Karen O’Neill, President – Americas, Knowcross.

About Knowcross

Founded in 2002, Knowcross is a global leader in providing software products for hotel operations which help increase efficiency and enhance guest service, with a direct impact on the bottom‐line.

The Knowcross platform includes KNOW Service, KNOW Housekeeping, KNOW Glitch, KNOW Mobile, KNOW Inspection and KNOW Maintenance. The platform is cloud based (SaaS), supports multiple languages and allows extensive customization to suit the specific needs of each hotel. The platform is interfaced to a number of leading PMS systems, in-room control systems, messaging gateways and fire alarm systems.

Knowcross is proud to have a global customer base across 30 countries, with a client portfolio that  consists of some of the world’s most well-known brands including Aqua-Aston, Hoxton, Hyatt, IHG, Hilton, Kempinski, Rosewood, Sydell Group, Taj, Oberoi, The Doyle Collection, Cheval Residences, Minor Hotel Group, Carlson Rezidor and Shangri-La; as well as marquee independents such as Gansevoort Meatpacking, Sixty Soho, The Nomad New York, The Mark New York, The William Vale Brooklyn, Angad Arts Hotel, The Century House, The Ned London, The Curtain London, Le Bristol Paris, and Dolder Grand Zurich.

For more information, call +1 866 601 5669, email  or visit

Contact: Mohit Chand

About MacArthur Place Hotel & Spa

Originally a prestigious vineyard and working ranch, MacArthur Place has long been a centerpiece of the Sonoma community. Currently the beautiful boutique hotel, which boasts Victorian architecture built in the 1850s, offers 64 upscale rooms on the five-acre property, filled with gardens and winding pathways. Guests can also find an intimate spa, meeting spaces, restaurant and pool. MacArthur Place is currently undertaking a full property renovation including the arrival experience, reception, culinary venues, spa, pool and all of the property’s guest rooms and suites, set for completion in spring 2019. A 45-minute drive from San Francisco, Sonoma County is one of the largest wine regions in the world and home to more than 425 wineries and approximately 60,000 acres of vineyards. MacArthur Place is a short distance from historic Sonoma Plaza, home to a vibrant farmers’ market, local cafés, shops, galleries, world-class wineries and fine dining from some of California’s most exciting up-and-coming chefs.

For more information visit

Related News

4 Hotel Management Lessons You Can Learn From Paul Rusesabagina of Hotel Rwanda

“We Love ALICE Because It’s a One-Stop Shop”

Top 5 Weird Superstitions Hotels Have to Deal With

Nau Royal Boutique Hotel From Brazil Sees a 30% Boost in Revenue With Hotelogix

The Luxus Hotel, Canada Sees a 10% Revenue Growth & 20% More OTA Bookings With Hotelogix

ALICE Helps the Luxury Chablé Resort Take Communication and Staff Operations to the Next Level

How Can Your Independent Hotel Compete With Group Hotels?

Forbes Travel Guide Chooses ALICE as Their Official Staff Operations Technology for 2019

Top 3 Technology Trends Casinos Should Watch for at 2019 Oi Summit

South Congress Hotel Graduates From Google Hangouts to Software Optimized for Staff Communication and Task Management

MJH Bringing New Look, New Technology to Fairfield Inn by Marriott Charlotte Northlake

Bahia Hotel & Beach House Takes Service and Operations From 'Great to Excellent'

ALICE Sweeps the 2019 HotelTechAwards

New Research Finds a Majority of Hotel Guests Rank Unfriendly Staff as Most Frustrating Part of Their Stay

Quore Named No. 1 Housekeeping Management Solution by HotelTechReport for Two Consecutive Years

BENCHMARK® Expands in the Pacific Northwest With Management of Avenue Bellevue InterContinental Hotel

Le Barthélemy Looks to Rebuild Their Operations With Knowcross

Beekeeper Reveals Game-Changing Capability at ALIS

ALICE Announces the Appointment of Alissa Hendel as Senior Vice President for Strategic Partnership and Brands

ALICE Celebrated As the #1 Best Place to Work in Hotel Tech 2019

All News »

Please login or register to post a comment.