Luxury Chatham Bars Inn and Digital Alchemy: Old World Charm and Sophisticated Guest Communications
February 10, 2016 7:29am
Leading Hotels of the World Destination Partners with Leading Email Marketing Provider for Loyalty and Revenue
February 10, 2016 – Chatham Bars Inn Resort and Spa on Cape Cod is an award-winning Forbes Four-Star New England destination. It is walking distance from the historic village of Chatham and looks across its own private beach onto Aunt Lydia’s Cove. The popular family resort has multiple dining outlets and its own OH! Spa for adults. Chatham Bars Inn surrounds its diverse guest mix with old-world charm and keeps them returning with sophisticated hotel email services.
“Many of our guests drive here from New England and New York. But we also have a solid international guest segment that arrives through Boston Logan,” said Chris Sellitto, Chatham Bars Inn director of revenue management. “Our guests come here because we cultivate an atmosphere of how Cape Cod once was. This is a historic resort and most of our 217 rooms are cottages sprinkled across our 25 acres. We are a family destination, but offer an adults-only OH! Spa and cottages as well.” Loyalty-building guest communication is important to Chatham Bars Inn. The resort uses a suite of customized hospitality internet marketing and hotel email services from Digital Alchemy to personally reach guests around the world.
Digital Alchemy is the leading provider of hospitality Customer Relationship Management, guest communications, hotel email services, and email marketing for hotels. It drives guest loyalty and revenue with guest communication solutions that are specifically tailored and personalized per guest, per visit. An in-depth understanding of each customer’s needs, via ongoing client communication, ensures a 400% ROI on every email campaign. Click here for information on Digital Alchemy.
Digital Alchemy eBlasts generate revenue
“We partner with Digital Alchemy to reach our guests around the world with attractive personalized email confirmations, pre-stay ‘welcome’ letters, and post-stay ‘thank you’ messages,” said Sellitto. “Their post-stay eSurvey comment cards are extremely valuable. They provide excellent monthly reporting with graphics and collate comments to spotlight areas where we can improve. As a revenue management director, I think the best thing Digital Alchemy does is generate revenue with targeted eBlast promotions. Their eBlasts fill periods when we have availability and offer seasonal specials. Their professional team gets an A+. They follow up on each campaign with detailed drill-down metrics that show its effectiveness so we can always improve our results.”
Chatham Bars Inn uses Digital Alchemy’s system to access the property’s PMS guest history database for email lists and other guest messaging. “We provide them with campaign parameters such as date range, geographic region, or past guest preferences, and they build email lists and distribute to the appropriate guests,” Sellitto said. “Digital Alchemy is careful to not include current reservation holders for a campaign’s dates—which is perfect. They also mine our reservation database for OTA reservations that we add to our email marketing to increase direct bookings in the future.”
“Digital Alchemy boosts our bottom line”
Sellitto said his property worked with another email marketing provider for a short time, but quickly returned to Digital Alchemy. “We left Digital Alchemy for six months to try another system, but came back quickly because Digital Alchemy is a superior product. Their team responds immediately if we need help and they provide excellent marketing counsel. They make hospitality personal and boost our bottom line.”
Chatham Bars Inn Resort and Spa is a member of The Leading Hotels of the World, and has been named one of the top resorts in the world by Travel & Leisure Magazine as well as the best hotel on Cape Cod by Boston Magazine. The property offers family activities such as seal and whale watching trips and sunset cruises. Dining options include New England style Farm to Fork dining at STARS, and The Sacred Cod casual tavern with a piece of Chatham history. The property maintains its own 8 acre farm that provides the freshest seasonal vegetables and berries picked daily for use in its restaurants. During the winter the resort’s two greenhouses produce the lettuces and micro greens for winter salads.
“Digital Alchemy is always working for Chatham Bars Inn. Their eBlasts provide the best return on ‘cost for click’ and cost per booking of any service,” Sellitto said. “Their campaign effectiveness and the way they help us communicate with our guests is perfect. They are wonderful business partners.”
Tags: digital alchemy,
digital marketing for hotels,
hospitality & spa crm solution,
email marketing for hotels,
crm for hotels
Digital Alchemy, based in North Richland Hills, Texas, is the leader in Customer Relationship Management (CRM) and email marketing solutions that increase revenue. Clients include boutique hotels, Four-and Five-Star properties, branded hotels, and spas. Digital Alchemy guarantees its data-centric marketing campaigns will deliver at least 400% ROI.
Founded in 1999, Digital Alchemy pioneered virtually every email-based concept used in the hospitality industry. Its email templates are mobile optimized and the company offers the industry’s first Facebook-email integration to attract guests. Digital Alchemy provides dynamic 2-way mobile messaging on one integrated platform and creates clients’ email designs in-house to free staff for other activities. To verify results for clients the company delivers accurate real-time campaign revenue reporting. Digital Alchemy continuously innovates new solutions that include integrated spa CRM functionality. Click here for more information.
Contact: Shannon Bedard,
Senior Vice President and Founding Partner
Contact: for media: Julie Keyser-Squires, APR,
TravelClick Acquires Hospitality CRM Solutions Provider Digital Alchemy
Stop the Madness – Is Your Hospitality Email Marketing a Complete Waste of Time?
3-Property Cove Haven Entertainment Resorts Grows Loyalty with Digital Alchemy's Email Communications
Digital Alchemy and Concept Software Systems Announce Product Integration
Digital Alchemy Attracts Luxury Adventurers to Las Terrazas Resort with Personal Communications
Valencia Group Expands ‘Boutique and Unique’ Hotel Portfolio with Digital Alchemy Marketing
How Can Technology Improve the Guest Experience Before Arrival?
Digital Alchemy’s Customized Email Marketing Generates ‘Impressive’ Revenue for Hastings Hotels
Digital Alchemy Doubles Office Space, Expands Staff to Support Growth
Digital Alchemy Manages Guest Relationships for 20-Property Pomeroy Lodging
Gene Juarez Salons & Spas Partners with Digital Alchemy to Connect with Clients Across 10 Locations
100+ Preferred Hotels & Resorts Properties Rely on Digital Alchemy to Strengthen Guest Relationships
Amway Grand Relies on Digital Alchemy to Strengthen Guest Relationships
Property Management System, Hotello, Partners with Award Winning CRM Platform, Guestfolio
Savvy Independent Operators Drive Loyalty, Revenue with Personal Online Strategy
Nemacolin Woodlands Resort Taps Digital Alchemy for Personalized Online Guest Services
The Sherry-Netherland Relies on Digital Alchemy to Convey 5-Star Luxury with a Human Touch
Nickelodeon Suites Resort Expands Family Markets with Digital Alchemy Email, Social Media
Digital Alchemy to Showcase Industry-Leading Hotel and Spa CRM Solutions at HITEC 2013
Please login or register to post a comment.