Lodging Interactive, an award-winning digital marketing and social media engagement agency exclusively serving the hospitality industry, today announced the launch of commingle:engage, a total customer engagement solution for hotels and resorts. commingle:engage is a fully managed service that enables properties, of any size, to effectively build customer loyalty through personal, one-on-one, customer engagement with new and past guests.
“Since 2006 we’ve successfully established CoMMingle as the leading provider of guest reputation management and social media marketing services exclusively for hospitality,” stated DJ Vallauri, Lodging Interactive’s, Founder and CEO. “We’re excited to continue our path of helping properties build relationships with their potential and past guests through our commingle:engage services.”
commingle:engage provides fully managed customer engagement services in four key areas and creates the foundation for customer loyalty and advocacy.
“There is no other company in our industry that can match the customer engagement value we can deliver through our commingle:engage services,” added Mr. Vallauri. “Customers don’t want anything to do with ‘big data’ and ‘technology stacks’, they want real-time customer service and assistance on their time and their messaging platform of choice. commingle:engage brings customer service back as a property differentiator and competitive advantage.”
commingle:engage offers 24/7 guest review monitoring and hotel website engagement.
According to HubSpot Research, consumers are impatient and 82% expect fast responses to their inquiries. Additionally, 90% of consumers rate immediate responses as very important when having a sales question. commingle:engage provides hotels with 7 day a week website live chat services, staffed by USA based company employees. “The ability to engage with hotel website visitors 7 days a week, truly takes customer services to the highest level and presents a compelling competitive differentiator for any property,” added Mr. Vallauri.
commingle:engage is powered by proprietary technologies.
Through the use of proprietary technologies that leverage social media platform API’s and integration with IBM’s Watson Supercomputer, commingle:engage uses the power of Artificial Intelligence (AI) to analyze thousands of top performing social media posts to determine common engagement characteristics. This provides valuable insights which help to increase customer engagement levels.
For more information please visit https://commingleengage.com or call 877-291-4411 extension 701.