Live! Casino & Hotel Selects KEYPR as Guest Experience Technology Partner
January 16, 2018 9:45am
New Live! Hotel to deploy KEYPR's cloud-based platform which brings the latest guest experience technology to the hospitality industry
Los Angeles, CA (Tuesday, January 16th) -- KEYPR®, the leading cloud-based technology platform for the hospitality industry providing an integrated end-to-end experience for guests and staff through embedded and mobile devices, announced today that Live! Casino & Hotel, one of the largest commercial casinos in the country, will deploy its expansive hospitality platform at the new Live! Hotel, which is set to open in Spring 2018.
“After conducting a thorough and extensive search, we have determined without a doubt that KEYPR is the best guest experience solution for us.” said Bob Tedesco, SVP of Operations and Assistant General Manager, Live! Casino & Hotel.
“Technology-driven communication is currently a preferred means of requesting any type of service,” said Alfonso Rodriguez, Director of Hotel Operations and Revenue Optimization, Live! Casino & Hotel. “KEYPR will provide our guests with a user-friendly option that drives interaction and engagement. We look forward to servicing our customers through this distinct offering.”
Via the KEYPR platform, Live! Hotel guests and staff will have access to a custom mobile app, in-room tablets, keyless entry and KEYPR’s Guest Experience Management System (GEMS®) and other KEYPR technologies which combined, dramatically improve operational efficiency, open up new revenue opportunities, and meet the expectations of today’s connected travelers. Additionally, in-room tablets offer a powerful in-room promotional platform which Live! management can use to share specials, promotions and events happening in and around the casino.
In addition to a PMS integration, KEYPR integrates with Amadeus HotSOS to seamlessly manage hotel operations around guest services. KEYPR’s integration with HotSOS allows guests to request specific items and services through the in-room tablet and mobile guest application, while keeping them appraised on progress and completion of such requests.
“We are thrilled to be launching with the team at Live! Casino & Hotel” said KEYPR CEO Robert Stevenson. “The value we bring to casino hotels has been proven to both streamline and elevate the complete luxury experience, and we look forward to working with Live! to create success from the ground up.”
cloud-based technology platform,
guest experience management
KEYPR® is a cloud-based guest experience and management platform for hotels, casinos and residential properties. The platform delivers a friction-free personalized guest experience, while creating new operational efficiencies and driving additional revenue opportunities for property owners. Guests can access a directory of services, including dining, entertainment, third-party content and more through an in-room tablet and custom mobile app. The app also allows guests to bypass the front desk via keyless entry. Additionally, owners and managers gain valuable insight through the integrated dashboard (GEMS®) and intuitive tools that provide visibility into guest needs before, during and after their stay -- all while easily monitoring operational KPIs across multiple properties. For further information, visit: www.keypr.com.
Contact: Megan Pope
310-596-8160 X 526
Coming soon – the new flagship luxury Live! Hotel, scheduled to open Spring 2018. Now open – the newly-renovated Live! Lofts boutique hotel. Live! Casino & Hotel is one of the largest commercial casinos in the country, located in the Washington DC/Baltimore corridor, just off I-95, Route 100 and the B/W Parkway at Arundel Mills. Open 24/7, Live! Casino features more than 200 live action table games, including a Poker Room; approximately 4,000 of the latest slot machines; and two High Limit rooms. The property offers world-class dining and entertainment, including the Zagat-rated #1 steakhouse The Prime Rib®; Bobby’s Burger Palace, from celebrated chef Bobby Flay; Morty’s Delicatessen, a traditional New York-style deli; The Cheesecake Factory®; Phillips® Seafood Express; Luk Fu, serving authentic Asian cuisine; 8 at Luk Fu, featuring sushi and sashimi; and En Vivo, with classic varieties of soft tacos and burritos. A sizzling nightlife, including nightly entertainment at Live! Center Stage and the unique, interactive R Bar, completes the Live! experience. Enjoy secure covered parking with valet service and a free self-park garage with Park Assist® and direct elevator access to the casino floor. Live! Hotel will feature 310 luxury guest rooms, along with a lively bar and entertainment scene, a day spa and salon, an event center, and meeting facilities. Live! Lofts boutique hotel is located just minutes from the casino. For reservations, call 443-445-2929. Live! Casino & Hotel is owned and operated by a company that is affiliated with The Cordish Companies. Call 855-5MD-LIVE (855-563-5483); or visit Marylandlivecasino.com or LiveCasino.social. Follow us on Facebook, Twitter and Instagram. For employment opportunities, visit www.jobsatmarylandlivecasino.com.
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