Washington D.C., January 28 2019 – KNOWCROSS, the preferred service quality management platform of the finest hotels across the globe, has been chosen by Le Barthélemy Hotel & Spa to help them enhance their service quality and enrich their service deliverance. The winner of the Condé Nast Traveler Readers’ Choice Award for the best resort in the Caribbean has decided to utilize the power of the Knowcross platform as they rebuild in the aftermath of hurricane Irma.
The property has decided to implement KNOW Service – a service request work-flow management software, KNOW Glitch – instant service recovery software and the KNOW Mobile App that helps the hotel management access and manage data and information on the go.
“We’re happy to have implemented Knowcross!” commented Patrice Lanteri Hotel Manager, Le Barthélemy Hotel & Spa.” We’ve always been known for our top-notch service and we wanted to take that to newer levels post our return after Irma. And Knowcross helps us do just that in an efficient and cost-effective manner. The Knowcross products ensure quick and seamless service request resolution in the fastest possible time which results in happier guests” exclaimed Patrice.
The Knowcross platform helps hotels re-imagine and redefine hospitality by helping them deliver a unified hotel experience fostering improved guest service, significant guest loyalty and bridging departments across the hotel.
“It gives me immense pleasure that Le Barthélemy chose to use the cutting edge technology of the Knowcross platform, in their endeavor to deliver top quality service to their guests. Exemplary service is the key to converting stays into experiences. And at Knowcross we are committed to help our customers raise the bar of their service quality!” said Karen O’Neill, President – Americas, Knowcross.