Le Barthélemy Looks to Rebuild Their Operations With Knowcross

/Le Barthélemy Looks to Rebuild Their Operations With Knowcross

Le Barthélemy Looks to Rebuild Their Operations With Knowcross

|2019-01-28T14:49:55-05:00January 28th, 2019|

Washington D.C., January 28 2019 – KNOWCROSS, the preferred service quality management platform of the finest hotels across the globe, has been chosen by Le Barthélemy Hotel & Spa to help them enhance their service quality and enrich their service deliverance. The winner of the Condé Nast Traveler Readers’ Choice Award for the best resort in the Caribbean has decided to utilize the power of the Knowcross platform as they rebuild in the aftermath of hurricane Irma.

The property has decided to implement KNOW Service – a service request work-flow management software, KNOW Glitch – instant service recovery software and the KNOW Mobile App that helps the hotel management access and manage data and information on the go.

“We’re happy to have implemented Knowcross!” commented Patrice Lanteri Hotel Manager, Le Barthélemy Hotel & Spa.” We’ve always been known for our top-notch service and we wanted to take that to newer levels post our return after Irma. And Knowcross helps us do just that in an efficient and cost-effective manner. The Knowcross products ensure quick and seamless service request resolution in the fastest possible time which results in happier guests” exclaimed Patrice.

The Knowcross platform helps hotels re-imagine and redefine hospitality by helping them deliver a unified hotel experience fostering improved guest service, significant guest loyalty and bridging departments across the hotel.

“It gives me immense pleasure that Le Barthélemy chose to use the cutting edge technology of the Knowcross platform, in their endeavor to deliver top quality service to their guests. Exemplary service is the key to converting stays into experiences. And at Knowcross we are committed to help our customers raise the bar of their service quality!” said Karen O’Neill, President – Americas, Knowcross.


Founded in 2002, Knowcross is a global leader in providing software products for hotel operations which help increase efficiency and enhance guest service, with a direct impact on the bottom?line.

The Knowcross platform includes KNOW Service, KNOW Housekeeping, KNOW Glitch, KNOW Mobile, KNOW Inspection and KNOW Maintenance. The platform is cloud based (SaaS), supports multiple languages and allows extensive customization to suit the specific needs of each hotel. The platform is interfaced to a number of leading PMS systems, in-room control systems, messaging gateways and fire alarm systems.

Knowcross is proud to have a global customer base across 30 countries, with a client portfolio that  consists of some of the world’s most well-known brands including Aqua-Aston, Hoxton, Hyatt, IHG, Hilton, Kempinski, Rosewood, Sydell Group, Taj, Oberoi, The Doyle Collection, Cheval Residences, Minor Hotel Group, Carlson Rezidor and Shangri-La; as well as marquee independents such as Gansevoort Meatpacking, Sixty Soho, The Nomad New York, The Mark New York, The William Vale Brooklyn, Angad Arts Hotel, The Century House, The Ned London, The Curtain London, Le Bristol Paris, and Dolder Grand Zurich.

For more information, call +1 866 601 5669, email [email protected]  or visit www.knowcross.com

Contact: Mohit Chand

[email protected]/

Set on a perfect crescent-shaped, white-sand beach, Le Barthélemy Hotel & Spa was St. Barths’ newest hotel when it debuted in October 2016.  The hotel, which closed for renovations following Hurricane Irma, reopened on October 28, 2018. Offering 44 rooms and suites, two adjacent full-service villas, Le Barthélemy embraces its chic Parisian pedigree while reveling in its relaxed, beachfront setting. Here, guests will find an understated, light-filled setting comprised of natural materials, with thoughtful integration of technology and in-room amenities by Hermès. 

Additional amenities include a seaside infinity pool, extensive water sports program, 24-hour fitness center and Le Spa at Le Barthélemy, a peaceful haven aimed at holistic wellbeing with skincare by La Mer and an authentic hammam.  Le Barthélemy Hotel & Spa is a member of the Small Luxury Hotels of the World, and was chosen as the Caribbean’s #1 Hotel in the Conde Nast Traveler Readers’ Choice Awards.

For more information, visit www.lebarthelemyhotel.com and connect with us on social media @lebarthelemy #LeBarthisBack

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