Close

Cart

Total $0.00

Checkout

New York, NY – Located in the heart of downtown Las Vegas, the Plaza Hotel & Casino has selected ALICE’s housekeeping and maintenance software, ALICE Staff, to sync together their interdepartmental communication to increase operations efficiencies and employee accountability. ALICE is the hospitality industry’s leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. ALICE recently acquired concierge software provider GoConcierge to augment its technology and customer service offering.

Just steps away from the popular Fremont Street Experience, the Plaza Hotel & Casino has more than 1,000 rooms and suites, an 80,000 sq. ft. casino, multiple restaurants, its own wedding chapel, and a variety of outdoor amenities. Before ALICE, the extensive property was using a multitude of tools to assign work across large departments, including housekeeping, front desk, and engineering. The vast size of teams meant that miscommunication inevitably happened.

“Previously, Housekeeping and Engineering relied on guest issues being communicated through a variety of means, including verbal guest requests, emails, work cell phones, and direct communication from front desk staff,” said Assistant Executive Housekeeper Elaine Zerr. “The real-time status of a request couldn’t be efficiently tracked, and as a result, the guest would be inconvenienced and upset.”

Now with ALICE, the hotel can hold team members accountable on a day-to-day basis. Each department gets easy access to internal work orders and guest requests, sees who is responsible for the specific task, and then gets real-time status updates through to completion. The system is also customized to meet the specific operations requirements of the hotel.

“We now have the ability to have our teams and departments be accountable to the operations of the hotel,” Syrona Jones, Director of Housekeeping, emphasizes. “The team can communicate with each other more efficiently, issues are addressed faster, and the hotel can identify maintenance trends and business insights - all thanks to the ALICE system.”

About ALICE

Manage staff work and guest communication across departments with the ALICE operations platform. By joining all the departments of your hotel onto a single operations platform for internal communication and task management, ALICE helps your staff act as a team to provide consistently excellent service.

Since the company was founded in 2013, ALICE has gained serious traction in the industry working many of the world's leading hotel brands, including Two Roads Hospitality, Dream Hotel Group, Grupo Posadas, SIXTY Hotels, NYLO Hotels, and Leading Hotels of the World. The company acquired concierge technology provider GoConcierge in 2017. For more information, visit https://info.aliceapp.com.

Contact: Kayla Rowen

kayla.rowen@alice-app.com / 605.430.6480

About the Plaza Hotel & Casino

Located in the heart of downtown Las Vegas, the Plaza Hotel & Casino combines a vintage Rat Pack attitude with modern styling and personal customer service for the ultimate Vegas experience. First opened in 1971 and built on the site of the original Las Vegas railroad depot, the Plaza has 1,003 renovated rooms and suites, a classic Vegas showroom, downtown’s only bingo hall and 30,000 square feet of ballroom and meeting space. Guests enjoy a variety of dining options led by the Rat Pack-styled Oscar’s steakhouse in the hotel’s iconic glass dome overlooking the Fremont Street Experience. Hundreds of slot machines, from the latest games to traditional coin machines, and nearly two dozen table games comprise an 80,000-square-foot casino floor, which is also home to downtown’s largest race and sports book. A fully renovated rooftop pool and recreation deck, complete with private cabanas, hot tub, food truck, tennis court and dedicated Pickleball courts, provide guests with a variety of outdoor amenities. For more information on the multiple award winning Plaza Hotel & Casino, visit www.plazahotelcasino.com.

Related News

Learn Why More Than 2,000 Hotel Properties Worldwide Use ALICE’s Award-Winning Technology

ALICE Celebrates 100 Global Employees (And Counting)

From Coast to Coast: The Parker New York Sister Property in Palm Springs Selects ALICE to Enhance Hotel Operations and Guest Experience

What Will Your Front Desk Staff Do With All the Extra Time They Have After Adopting Text Messaging Automation?

ALICE’s Gillian Feldman Returns to California to Scale Growth in the California Market

ALICE to Showcase Their Products and Speak About the Future of Connected Hotel Operations at Maestro User Conference

Luxury California Hotel Group Selects ALICE to Standardize Operations And Communication Across Seven Properties

ALICE Welcomes Hospitality Technology Specialist Custódio Barreiros as Company Officially Expands into Europe

ALICE to Introduce its Suite of Guest Messaging, Staff Operations, and Concierge Technology Products to the European Market At HITEC Amsterdam

ALICE Shares Everything They Learned About GDPR Compliance

Anna Geraty is ALICE’s New England Ambassador

San Francisco’s Hotel Zelos, Part of the Viceroy Hotel Group, Selects ALICE to Increase Operational Efficiency and Enhance the Guest Experience

When WhatsApp Messages and Emails Became Insufficient to Keep A Growing Concierge Services Team Organized, Concierge Software Came to the Rescue

ALICE Named Forbes Travel Guide’s Official Staff Operations Technology Provider for 2018

ALICE Voted a Top Staff Task Management & Collaboration Platform in the 2018 HotelTechAwards

ALICE Named a “2018 Best Place to Work in Hotel Tech”

ALICE Voted Best Concierge Software in the 2018 HotelTechAwards

Grupo Posadas Partners with ALICE to Standardize Operations Across Their Portfolio of 147 Properties

How Hotels Can Increase Revenue Without Putting More Heads in Beds

Concierge Connoisseur Karen Clancy Joins ALICE in Building a World-Class Concierge Technology Sales Team

All News »

Please login or register to post a comment.