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KNOWCROSS, the global leader in providing software solutions for hospitality operations, is pleased to announce the appointment of Karen O’Neill as President – Americas, to lead the aggressive growth plans of the company in North America.

Karen will be responsible for managing and growing the company’s operations and sales initiatives in the Americas region. With the evolution of technology, Knowcross’ game-changing products for housekeeping automation and workflow management are a must for hotels globally, to meet the growing needs and expectations of customers. And this makes the Americas a key market and an engine of growth for Knowcross.

“I am delighted to welcome Karen as a colleague. I can think of no one more qualified and capable to join our leadership team” said Nikhil Nath, CEO and Founder of Knowcross.

Karen comes to Knowcross with over two decades of experience and expertise in working closely with many of the leading global hotel chains, independent properties and management companies on their technology strategy, system selection, and deployment. She spent close to 15 years with MICROS Systems (now ORACLE Hospitality) where she held various positions in project management, major account management and sales and strategies. In 2013, Karen founded KnockOut Hospitality Consulting LLC, where she gained essential entrepreneurial experience. Most recently, she was the VP of Sales and Marketing for StayNTouch (a SaaS Property Management System provider), where she managed the company’s global sales and marketing initiatives, contributing to their aggressive growth.  Karen is a graduate of the University of South Carolina with a Bachelor of Science from the College of Hospitality, Retail and Sports Management.

 “I am thrilled for the opportunity to further expand the Knowcross Hospitality Business in North America. I have admired the exceptional customer service, strong global customer ties and exciting product innovation and technology intelligence that have positioned Knowcross as a global market leader in hospitality technology" commented Karen O’Neill.

About Knowcross

Founded in 2002, Knowcross is a global leader in providing software products for hotel operations which help increase efficiency and enhance guest service, with a direct impact on the bottom‐line.

The Knowcross platform includes KNOW Service, KNOW Housekeeping, KNOW Glitch, KNOW Mobile, KNOW Inspection and KNOW Maintenance. The platform is cloud based (SaaS), supports multiple languages and allows extensive customization to suit the specific needs of each hotel. The platform is interfaced to a number of leading PMS systems, in-room control systems, messaging gateways and fire alarm systems.

With a global customer base across 30 countries, the Knowcross client portfolio consists of some of the world’s most well-known brands including Rosewood, Hyatt, IHG, Hilton, Kempinski, Carlson Rezidor, Shangri-La, Oberoi, Taj, Hoxton, and Aqua-Aston; as well as marquee independents such as Gansevoort Meatpacking, Sixty Soho, The Nomad New York, The Mark New York, Faena Miami, The Ned London, The Curtain London, The Halkin London, Le Bristol Paris, and Dolder Grand Zurich.

For more information, call +1 866 601 5669, email or visit

Contact: Mohit Chand / 9711155960

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