guestext- Guest Relationship Management
Avon, CO – March 6, 2017- Mobile texting is fast becoming the preferred method of communication among travelers, this includes hotel guests, iVeew’s guestext messaging service is a complete GRM, “Guest Relationship Management” platform which personalizes guest relations, builds on loyalty and improves guest engagement.
Expanding on iVeew’s already robust guestext solution these new enhancements allow hoteliers to more effectively manage their communications by automating the guest messages to individual departments improving workflow and response times.
The guestext loyalty programs are customized and do not affect any existing loyalty programs, connect affiliate hotels and program changes are made effortlessly.
With guestext, hotels can provide a solution to their customers for managing communications with their meeting and event participants or extend their guestext service management directly to the event planners or sponsors.
Richard Walsh, iVeew V.P. Business Development commented. “Multiple studies and analysis clearly indicate the majority of travelers, hotel guests and meeting attendees prefer to receive information via text messaging. Our expanded guestext services add value for both the hotel as well as the group and event managers, plus most important, a better experience for guests and attendees. With guestext, hoteliers have a clear advantage when they offer the guestext solution to meeting and event managers.”
Additionally, when the hotels integrate guestext with their website booking engine it helps drive more direct bookings to the hotel allowing them to control guest information. The guestext service makes it easy for guests to opt-in and it does not require an app; avoiding consumer app fatigue.
As an independent provider of leading mobile solutions, our hotels are not tied to legacy systems that involve clunky coding alternatives. Utilizing guestext APIs, built in JSON using webhooks to simplify the process of integration messaging solutions with providers of reservation and booking engines.