iRiS Chosen by AccorHotels to Deliver a Mobile Guest Experience Solution for Their Global Hotel Network
June 15, 2016 10:41am
London, UK, June 15, 2016- iRiS deliver digitally-driven innovations to provide a more interactive experience for hotel guests.
AccorHotels chosen application 'My Web Valet' is a responsive guest solution accessible via the hotels Wi-Fi network or URL which is available before, during and post stay. Viewable on any device - smartphone, tablet or laptop, and any recognised operating system (Android, iOS, Blackberry, Windows). 'My Web Valet' allows guests to interact with all of the hotel's services and facilities in their preferred language.
Built on the new smarter and more advanced v4 enterprise Guest Experience Platform (GXP®). The platform boasts redefined technology to power all guest service applications. Designed to deliver content, analytics, integrations and the highest level of security for brands, the GXP® also features a new user interface, more guest service features - as standard - and delivers greater flexibility to promote more revenue generating opportunities.
The solution is also accessed directly from within the AccorHotels mobile application giving AccorHotels' guests access to a wide range of services offered in hotels during their stay.
Guests will be able to purchase in-room dining, shop for gifts, make any request to the hotel's staff and book spa treatments. Guests can even make restaurant reservations, access local maps, book attractions and view flight and weather information, directly from the AccorHotels mobile app or the hotels Wi-Fi portal.
Over 2,500 hotels have already gone live with the lite version of 'My Web Valet' featuring brand driven content, PressReader, live news powered by France24 and LeClub AccorHotels for easy enrollment. From June 2016 full 'My Web Valet' will be deployed across all AccorHotels brands starting with the luxury hotels.
"The collaboration with iRiS has enabled us to bring a new type of guest-facing technology to our guests. It's a new marketing tool for our hotels, allowing us to provide valued added experiences to keep pace with growing expectations as well as introduce additional sources of revenue. We are excited about our future with iRiS and in delivering future proof technologies to keep us ahead of the competition" said David Esseryk, AccorHotels Vice President of Guest-Technology & Innovation.
Jason Jeffreys, CEO at iRiS also comments "The proliferation of digital consumer hardware and software is raising the bar. Guests are now expecting more value and enriched experiences when they travel. Fundamentally this type of technology is steering the entire hospitality market into a new direction. Our 'Web Valet' proposition derives from smarter integrations and smarter technology, helping AccorHotels to provide a more interactive and smarter experience for their guests."
my web valet lite,
guest experience platform,
iRiS is the leading enterprise Guest Experience Platform (GXP®) provider, delivering mobile innovations developed uniquely for the hospitality industry. 3,000 hotels and restaurants choose to work with iRiS because of our competitive proposition and our award-winning, community based, multi tenanted platform. With over 500,000 guests accessing iRiS technology everyday, iRiS enhance the guest experience and help deliver additional sources of revenue for the hospitality businesses.
iRiS’s product suite features hotel guest services and food and beverage services. The ‘Valet Suite’ allows properties to communicate and engage with their guests at every touch point via a web or native application. Whether it’s purchasing in-room dining, checking-in prior to arrival, opening their room with their smartphone, communicating with the hotel staff, or controlling the in-room environment, guests have more autonomy over their stay and a more personalised experience. iRiS’s ‘F&B Suite’ allows properties to digitise expansive menus and have a 'table to kitchen' connection in seconds with a simple Point of Sale integration, whether guests are in a restaurant, or ordering from the poolside via their own device.
Contact: Jennifer Woodward
+44 20 7099 9242
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