The company celebrates successful use of innovative voice request skill in property’s pilot program
Los Angeles, CA (March 19, 2019) – INTELITY™, the provider of the travel industry's broadest enterprise guest engagement and staff management platform, announced today that its voice solution has been successfully utilized during a voice technology pilot program conducted by The Howard Hughes Corporation®.
Using INTELITY’s in-room tablets and unique, customizable voice request skill, the pilot program tested the ability to request services, place orders, and request information about the local area, weather, events, and much more. Using this technology, individuals would also have the ability to control the climate, lights, and TV in their guest room solely by voice, enhancing the immersive experience.
“Our goal is to leverage existing technologies and explore new, game-changing ways to give our guests and residents a truly meaningful, interactive experience that is easy and intuitive to use,” said Michael Caplovitz, Vice President of Innovation at The Howard Hughes Corporation. “We are committed to implementing smart city technology across the portfolio, letting innovative systems such as voice technology be a brand differentiator and a way to greatly enhance the way people live, work and play—whether at a residential building, a hotel or an office space.”
“Guests adapt easily to voice since many already use devices such as Siri on their phones and Alexa and Google Voice in their homes,” added Venkat Kandru, Executive Vice President of Information Technology at The Howard Hughes Corporation. “INTELITY exemplifies the sort of innovative industry leader with whom we look to collaborate with as we build for the future.”
The Howard Hughes Corporation partnered with INTELITY on this project due to INTELITY’s custom voice request skill, deeply integrated back-end platform, and ability to deploy solutions at scale. “The idea of smart cities has been teased throughout the technology spheres but has yet to come to fruition in any real way. Implementing voice technology at this large scale, across multiple markets, is cutting-edge for any real estate company and developer – The Howard Hughes Corporation is ahead of the curve,” says David Adelson, INTELITY’s President & COO.