Intelity Installs Tablets in Hotel Rooms, Lobby at The Collector Luxury Inn & Gardens
December 12, 2016 10:24am
ORLANDO, Fla. – Dec. 12, 2016 – Leader in hotel guest technology Intelity will introduce hotel tablets installed with the ICE guest engagement SaaS platform into guest rooms and the lobby of The Collector Luxury Inn & Gardens.
General Manager Howard Letts said, “Our goal is to blend the feel offered by a bed and breakfast with the luxury service of a four-diamond hotel. Intelity’s advanced hotel technology provides traditional, high-quality service with modern convenience, so it’s a perfect fit toward that goal.”
The Intelity ICE platform offers both guest-facing and operational benefits that can be leveraged by a hotel to improve the guest experience, increase guest satisfaction, create new revenue channels, and streamline operations.
ICE Bedside software on hotel tablets allows hoteliers to save money on in-room print collateral by presenting all hotel information, such as menus and compendiums, with an easy-to-use interface on touchscreen tablets. It also offers alarm clock-radio functionality, weather updates, and a menu of virtual concierge services.
ICE Lobby allows hotel guests to take advantage of tablets in hotel lobbies or other central locations, which they can use to find general information or make simple requests such as printing boarding passes.
On the back end, requests made by guests using mobile devices can be viewed, tracked and assigned in the ICE Control System (ICS), an enterprise system with tools for hotel management and staff. Other features include content control, direct guest marketing and messaging, and access to business intelligence related to guest use of the hotel app.
Intelity CEO and President David Adelson said, “The Collector is looking to build a ‘home away from home’ guest experience, and technology is important because it’s something that’s an expected part of guests’ daily lives. We’re excited to see this property use our hotel technology to exceed guests’ expectations and establish a strong reputation from the moment it opens its doors.”
For more information about Intelity’s mobile guest engagement solutions for the hospitality industry, please visit the company website.
Tags: the collector luxury inn & gardens,
Intelity, headquartered in Orlando, Florida, is the creator of the world's first and most widely used integrated guest services platform, ICE (Interactive Customer Experience™). With certified integrations to all major hotel back-end management systems (POS, PMS, Ticketing, Spa and Room Controls), Intelity's ICE is a centralized property-automation system that delivers concierge-level services, guest request tracking and fulfillment, business-intelligence analytics, marketing/messaging capabilities, and a full content management system. Since beginning operations in 2007, the Inc. 5000 company has gained a reputation as a leader in hospitality technology with installations across six continents, including most major brands and many celebrated independent properties. Intelity recently received Best Mobile App in Hospitality from Travel Weekly’s Magellan Awards and World’s Leading Hotel Brand App from the World Travel Awards.
For more information, please call 1-888-RevPAR-1 (1-888-738-7271) or visit www.intelitycorp.com
Contact: Chantelle Marcelle
Intelity and KEYPR to Merge, Accelerating Growth and Scale in the Mobile and In-Room Technology Hospitality Sector
Intelity Cites 5 Things to Consider When Buying Mobile- and In-Room Technology
Intelity to Showcase 10 Years of Technology Innovation at HITEC Houston
LuMINN Hotel Minneapolis Is Elevating Guest Engagement via Intelity/INNCOM Integration
Small Inn Is Big on Guest Engagement With Intelity
Hilton Inn at Penn Named Winner of Intelity's 'ICEvoice Challenge'
Art Ovation Hotel Elevates Its Gallery Experience With Intelity
Intelity Solutions Helping Hotels Achieve Higher AAA Diamond Ratings
Intelity to Host Voice Technology Webinar
Intelity to Showcase Mobile, In-Room Solutions at HITEC Amsterdam
Del Lago Resort & Casino is Engaging Guests With Intelity
Intelity Development Efforts Align with Industry Demands
Powered by Intelity, the Forbes Travel Guide 'Verified Summit' App is Now LIVE on the App Store and Google Play
Intelity Named HTNG 2018 TechOvation Award Semi-Finalist
Oregon's Newest Beachfront Hotel Opens with Intelity
Say Hello to Intelity's New 'Voice Request'
Record In-Room Dining Results at Crown Towers Perth Following Recent Telstra and McLaren Technologies Update
SKYE Hotel Suites Parramatta Partners with Intelity and ASSA ABLOY Hospitality to Implement Digital Key Functionality
Intelity Adds Mobile F&B Delivery App to ICE Platform
Intelity Continues Strong Growth Trajectory with New Customers in 2017
Please login or register to post a comment.