Intelity Adds Mobile F&B Delivery App to ICE Platform
November 20, 2017 9:08am
As a new feature in the ICE v4.2, guests’ can now have mobile orders brought to their location when they are not in their room
[Orlando, Fla. – November 17, 2017] — Intelity is unveiling a new custom store in its award-winning guest service platform, called ICE: Mobile Dining. ICE: Mobile Dining will provide an out-of-room dining experience for guests using their mobile device while they stay at the hotel. Browsing through the Mobile Dining menu, guests select drink or food items and specify their location (poolside cabana, beach chair, etc.) using manual entry, NFC Tag or a QR code. The order is then fulfilled by the kitchen or bar and delivered to the guest by an expeditor.
“Intelity’s new Mobile Dining app creates a more efficient ordering environment for a hotel’s poolside or beachside restaurant,” said David Adelson, Intelity president and CEO. “This feature cuts labor time in half by eliminating the need to walk out to get an order and then come back to place it in the hotel’s system. Our robust notifications will alert hotel staff when an order is placed, so they will not miss a revenue opportunity, while increasing operational efficiencies.”
Location, Location, Location
A tutorial is built inside the Mobile Dining store to walk guests through the ordering process. Guests can click “Help” to view the tutorial or they can scroll through a carousel of images to instruct them on how they can enter their location.
Intelity will work with each hotel on determining the most efficient way to install the Mobile Dining system.
“Our customers have been asking us to develop a mobile ordering experience that their guests can engage with outside of their rooms,” Adelson said. “Our development team went to work incorporating feedback and requests from several hoteliers with remote outlets. We are pleased to announce that the new Intelity ICE: Mobile Dining system is now LIVE and ready to deploy to any property looking to capture revenues, boost guest engagement, increase satisfaction and drive loyalty.”
For more information about Intelity’s solutions for the hospitality industry, click here.
mobile delivery app,
ice: mobile dining,
guest engagement apps
Intelity, headquartered in Orlando, Florida, is the creator of the world's first and most widely used integrated guest services platform, ICE (Interactive Customer Experience™). With certified integrations to all major hotel back-end management systems (POS, PMS, Ticketing, Spa and Room Controls), Intelity's complete guest service platform is a centralized property-automation system that delivers concierge-level services, guest request tracking and fulfillment, business-intelligence analytics, marketing/messaging capabilities, and a full content management system. Since beginning operations in 2007, the Inc. 5000 company has gained a reputation as a leader in hospitality technology with installations across six continents, including most major brands and many celebrated independent properties. Intelity was recently designated as the “Official Mobile & In Room Technology Provider” for Forbes Travel Guide, as well as the “Best Mobile App in Hospitality” from Travel Weekly’s Magellan Awards and the “World’s Leading Hotel Brand App” from the World Travel Awards. For more information, please visit www.intelitycorp.com.
Contact: Barb Worcester
Intelity Celebrating a Decade of Hospitality Technology Development and Success
Intelity and KEYPR to Merge, Accelerating Growth and Scale in the Mobile and In-Room Technology Hospitality Sector
Intelity Cites 5 Things to Consider When Buying Mobile- and In-Room Technology
Intelity to Showcase 10 Years of Technology Innovation at HITEC Houston
LuMINN Hotel Minneapolis Is Elevating Guest Engagement via Intelity/INNCOM Integration
Small Inn Is Big on Guest Engagement With Intelity
Hilton Inn at Penn Named Winner of Intelity's 'ICEvoice Challenge'
Art Ovation Hotel Elevates Its Gallery Experience With Intelity
Intelity Solutions Helping Hotels Achieve Higher AAA Diamond Ratings
Intelity to Host Voice Technology Webinar
Intelity to Showcase Mobile, In-Room Solutions at HITEC Amsterdam
Del Lago Resort & Casino is Engaging Guests With Intelity
Intelity Development Efforts Align with Industry Demands
Powered by Intelity, the Forbes Travel Guide 'Verified Summit' App is Now LIVE on the App Store and Google Play
Intelity Named HTNG 2018 TechOvation Award Semi-Finalist
Oregon's Newest Beachfront Hotel Opens with Intelity
Say Hello to Intelity's New 'Voice Request'
Record In-Room Dining Results at Crown Towers Perth Following Recent Telstra and McLaren Technologies Update
SKYE Hotel Suites Parramatta Partners with Intelity and ASSA ABLOY Hospitality to Implement Digital Key Functionality
Intelity Continues Strong Growth Trajectory with New Customers in 2017
Please login or register to post a comment.