Independents Tap Maestro PMS Management Strategies, Web Services, Support for Efficiency and Profits
February 19, 2014 2:32am
Maestro Continues to Focus on Providing Business Tools and Services for Independents; Takes Care of Clients' Operations and Staff Productivity -- So They Can Take Care of Their Guests.
February 19, 2014 - NORTHWIND-Maestro PMS announced it has enhanced its Diamond Plus Service, Management Strategies, and Web Connection Services to increase revenue and productivity for independent operators. NORTHWIND-Maestro provides the Maestro Enterprise Property Management hotel software solutions for the industry's leading high touch independent hotels, resorts, and multi-property groups. Click here to learn more about Maestro’s solutions for profitability and productivity.
Best System Support: - Professional, Caring, Responsive
Maestro provides North American-based 24/7 support by NORTHWIND's experienced team of hospitality professionals. "I am a big fan of the Maestro Support team. Its staff is professional and responsive. More than that, they care about our operation. It is a pleasure to work with them," said Raymon Scott, Director of Front Office at Turtle Bay on Oahu, Hawaii.
"Maestro's Support team is an extension of our organization and our entire Gainey Family," said Rich Newman, General Manager of Gainey Suites. "They do a most professional job working with us and have taken the time to understand how our business works. Maestro has a wonderful company culture perfectly in-sync with ours. It is customer-centric from the top down and it makes a difference. As an independent operator, I value how they are responsive to our needs. Their team goes above and beyond to take care of us - It's like we are their only client."
"NORTHWIND-Maestro has a great professional team that has provided excellent technical support for us for several years," said Barbara Zhou, Assistant Manager for Accent Inns. "Everyone on the Maestro Diamond Plus Support team is friendly, polite, and professional. I can tell they really enjoy what they are doing and do it so well."
Keeping Hotel Staff Productive with eLearning and New Maestro Help Direct
Maestro offers an extensive library of eLearning tutorials and documentation available on its eLearning website and directly from the Maestro system menu. The self-paced webinars, one-on-one training, knowledgebase and tutorials ensure operators and property staff always use all system modules and realize their benefits. "I really like the on-demand style of the webinars. The online learning allows me to do other things during the day while I take a tutorial," said Emily Patrician, Marketing Manager, Sparrow Hotels. "If anything unexpected comes up, I pause the webinar and continue when I am free. If the lesson was on something I already knew, I can fast forward. Maestro's eLearning tutorials are very efficient."
Management Strategies and Web Connection Services Boost Marketing ROI
NORTHWIND's Management Services team of hospitality professionals and Maestro experts works closely with hotel owners, executives and their staffs to improve organizational performance, guest service, and profits with the best use of Maestro. We evaluate their database configuration, business data and develop processes with Maestro's solution tools that maximize database use and achieve management's goals. Web Connection Services focus on increasing guest engagement online and driving more direct guest and group bookings for lower costs via the integrated ResWave Booking Engine.
"NORTHWIND clients tell us that they are having excellent results," Dehan said. "Our management strategies and audits are uncovering ways for independents to optimize database configuration, identify and market to new guest segments and to enable their staff to be more productive. To maximize online reservations, our Web Connection services include group and promo landing pages, social media booking apps and mobile web services which are helping our clients maximize conversions and keep guests coming back."
For a demo of the Maestro Property Management Suite featuring the ResWave Booking Engine, please contact NORTHWIND at 1.888.667.8488 or email email@example.com.
Exchange ideas and connect with NORTHWIND on:
boutique hotel software,
Contact: Ivana Johnston - Sales & Marketing
905-940-1923 Toll Free: 1-888-667-8488
Contact: for Media: Julie Keyser-Squires, APR Softscribe Inc.
Maestro PMS Launches Integrated System Support: Staff Learn Fast, Performance and Productivity Boosted With New Instant Online Chat and On-Demand Training
Oliver Companies Goes Mobile: Installs Aptech PVNG Enterprise Accounting for 18 Properties
Maestro PMS Takes Its Sales and Catering Module to the Next Level With Expanded, Integrated Mobile Operations and More
Independent Operators Discuss Must-Have Functionality for Multi-Property Operations
Lightstone’s Business Intelligence Platform Gives Execs Portfolio Performance in the Palm of Their Hand
Guest Loyalty Technology Gets Personal at Rodd Hotels & Resorts
Maestro PMS Browser-Based Software Suite Optimizes Guest Experience, Improves Staff Productivity for 10-Property Cape Resorts
Pinnacle Hotel Management Integrates Accounting, Budgeting/Forecasting and Business Intelligence to Support Growth
Maestro PMS Continues to Lead the Way in Innovation; Makes Guest Engagement Top Priority at HITEC
La Corsha Hospitality Group Migrates to Aptech PVNG Enterprise Accounting
Zaplox Partners With Maestro PMS to Introduce Innovative Mobile Guest Technology to Over 800 Leading Independent Hotels
"Maestro PMS Is at The Heart of Our Business" Guest Preference and Stay History Across Multiple Modules Drives Personalized Service, Increases Staff Productivity
Considering Going Paperless? Maestro PMS Encourages Sustainable Processes With Mobile Check-In and Check-Out
Chartres Lodging Group and Kokua Hospitality Select Aptech for Business Intelligence, Budgeting/Forecasting, Enterprise Accounting
Guests Take Mobile Control of Their Journey With Maestro PMS Pre Check-In, Privacy Options, and Amenity Requests
MDM Hotel Group Adds Aptech's Execuvue® Business Intelligence System to Its Suite of Financial Tools
Stoney Creek Hospitality Relies on Maestro Analytics to Create Targeted Marketing Campaigns and Effective Performance Reporting
Aptech Computer Systems Announces Strategic Partnership With Inova Payroll
Stein Eriksen Lodge and Other High Touch Properties Use Post Check-In, Post-Stay Real Time Guest Feedback to Engage, Build Loyalty, Create 'Personalized Service' Culture
Panache Management, LLC Selects Aptech Business Intelligence and Enterprise Back Office
Please login or register to post a comment.