IBC Partners with AHLEI to Bring Certification Programs to Its Independent Hotel Members
February 20, 2018 1:50pm
Certification improves a property’s profitability, guest satisfaction, and employee retention and it makes that property stand out as a preferred choice for travelers
Phoenix (February 20, 2018) – Studies show that education and training leads to higher employee retention and guest satisfaction. As such, IBC Hospitality Technologies has partnered with the American Hotel & Lodging Educational Institute (the long-time training and education arm of the American Hotel & Lodging Assn.) to provide IBC members with hospitality industry certification resources. As an IBC member, independent hoteliers can purchase online study materials and gain access to online exams through a new customized landing page. AH&LA members receive discount pricing.
Certifications available to IBC members through the AHLEI program include:
“This comprehensive professional development program uses AHLEI’s training resources and professional certification for guest service employees, supervisors, trainers, and general managers,” she said. “It is designed to help properties improve their profitability, guest satisfaction, and employee retention, and it also will help make that property stand out as a preferred choice for travelers.”
AHLEI certification is available as one of the many benefits to IBC member hotels inside IBCMarketplace.com which provides a customizable business intelligence dashboard with CRS functionality and soft brand benefits.
Did You Know . . .
Since 2012, more than 100,000 individuals have received at least one AHLEI certification, with the bulk of that number being the Certified Guest Service Professional (CGSP), the foundational hospitality certification for every employee working in the hotel industry. Consider this:
“Certification is one of the best moves a hospitality professional can make in his or her career,” said Jennifer Bonilla, AHLEI sales manager. “By offering certifications for various levels of professional development, IBC is providing valuable, career-building resources for its members. AHLEI is proud to partner with IBC to ensure that its members have the skills and knowledge to succeed and grow both personally and professionally.”
Originally part of AH&LA, AHLEI was acquired in 2017 by the National Restaurant Assn. and became part of its Training & Certification division. AHLEI offers hospitality training, educational resources and curriculum for high school and college hospitality programs, and professional certification for every position and level of training.
ibc hospitality technologies,
certified hotel administrator,
Established in 1953 as the nonprofit education and training arm of the American Hotel & Lodging Association (AHLA), AHLEI's mission is to be the preferred provider of quality resources to educate, develop, and certify hospitality educators, students, and professionals worldwide. AHLEI became part of the National Restaurant Association in 2017, connecting and leveraging the resources of two organizations that are deeply committed to a vision of career success and upward mobility for current and future hospitality, restaurant and foodservice employees.
IBC Hospitality Technologies is a leading provider of hospitality services and software as well as an online marketplace . Our portfolio of products and services includes the proprietary IBC hotel management platform which makes available its managed distribution, advanced CRS, digital marketing services and soft brand benefits to independent hotels, villas, and B&B’s. More than half the world’s hotel properties are independently-owned. Changing guest preferences and technologies have placed all new pressures on business owners who run these properties. With IBC, hotels can reclaim their revenue and guest data from the OTAs while maintaining their independence from soft brands and chains. Finally, independent hotels can take back their bookings. Learn how at www.ibchospitality.com.
Contact: Barbara Worcester, PRPRO
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