Hyphen enables executives, HR and hotel admins to create robust surveys with more question types, then target and analyze feedback based on profile field data from Beekeeper; Webinar introducing integration planned for March 26
Los Angeles, Feb. 26, 2019 — Because surveys are proving to be an essential component of employee engagement, Beekeeper has added Hyphen – a cutting-edge feedback solution for conducting employee surveys – to its off-the-shelf integration suite. With Hyphen, hoteliers and human resources teams can capture employee feedback and use the responses to analyze satisfaction and performance trends or identify popular and important issues to be acted upon in real time. Hyphen’s actionable surveys, pulse polls combined with analytics and AI powered insights are completely user-ready and easily accessible today from the Beekeeper Marketplace.
“We are thrilled to offer our customers a new Marketplace integration with Hyphen,” said Connie Rheams, Beekeeper VP of Hospitality. “Hyphen enables hotel admins to create surveys with more question types, and then target and analyze these surveys based on profile field data from Beekeeper. The partnership is a natural evolution in our quest to improve company culture, workforce engagement, and the feedback loop with frontline employees who have been largely underserved.
“Hyphen integrates securely with each user directory in Beekeeper, enabling targeting and analytics based on user profile fields,” she said. “It was developed for hotel leadership who want to gain a deeper understanding of what matters to their frontline employees. Hyphen collects comprehensive feedback and provides the granular real-time analytics needed to prioritize actions and increase engagement, retention and productivity.”
From the hotel admin’s perspective, users can create a survey in Hyphen, design the survey audience based on Beekeeper profile fields, and send the survey through a Beekeeper Chat with a customizable message from Hyphy, the Hyphen-bot. Then, the admin will use Hyphen analytics and machine learning to interpret results. From the hotel employee’s perspective, a staff member will receive a Beekeeper Chat message from Hyphy introducing a new survey. He or she will then open the link to the survey, complete the questions, and submit responses.
“We are delighted to join the Beekeeper Marketplace and empower administrators with timely workforce insights,” said Arnaud Grunwald, Hyphen co-founder and CEO. “A common hurdle for administrators when rolling out any new workplace technology is the onboarding process. One of the most beneficial aspects of the Hyphen integration to Beekeeper is that deskless frontline workers can be onboarded without email addresses. Hoteliers can distribute Hyphen surveys automatically, directly and securely via chat messages and relevant information is shared and synchronized with Beekeeper and with no complicated setup. Additionally, administrators can combine more in-depth employee surveys with single-question polls. This aids in proactively and immediately identifying areas of improvement.
“Together, Hyphen and Beekeeper are ensuring that hoteliers are learning about their employees – whether it’s positive or negative – to better engage and satisfy with those who are touching guests,” Grunwald said. “Whether you have one hotel location or are part of a multi-property enterprise, it’s important to constantly listen to employees so that you don’t miss out on the best ideas and honest feedback. In today’s millennial majority workforce, hoteliers need to execute surveys with multiple approaches to maximize engagement.”
Beekeeper + Hyphen Webinar Coming Soon To help hoteliers better understand the benefits of the Beekeeper + Hyphen integration, the companies will hold a Webinar on Tuesday, March 26th at 10:00 a.m. PST. The event will explain why being connected to employees is so crucial today – especially when the workforce is dispersed and disconnected through normal forms of communication.
In this webinar, participants will learn:
- The current state of employee engagement
- How to cure poor communication across shifts and locations
- How granular data management via the Hyphen/Beekeeper integration can help hoteliers respond better to employee concerns, delegate necessary action items, and establish deadlines for resolution.
“Employee surveys are an important way to take the pulse of your workforce and listen to every single employee in your workplace,” Rheams said. “Beekeeper + Hyphen is empowering hoteliers to get the ball rolling quickly to reduce implementation time and focus on analyzing the data in real time. When your data is specific to certain locations, teams, or departments, accountability for problem-solving and brainstorming solutions increases.”