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by Bryan K. Williams

It's finally here! My latest book is called, How To Serve A VIP: 30 Tips to Earn & Re-Earn Your Customers’ Loyalty.  This book is designed for you and everyone on your team who loves to serve others. Each of the 30 chapters will reinforce the importance of giving your best service to all customers. Whether those customers are called colleagues, employees, guests, clients, tenants, patients, residents, students, visitors or customers is irrelevant. This book will highlight that the same caliber of service excellence must be given to all.

Each of the 30 chapters ends with a powerful activity that is designed to help reinforce the chapter’s key points.


**As a reader of Hotel-Online, we are offering a special 20% discount until November 24, 2016. Just use the following code when checking out: 8172833T



About Bryan K. Williams

Dr. Bryan K. Williams is the creator of the popular BWTV training series, and the author of two books: Engaging Service: 22 Ways to Become a Service Superstar and Work Like You Own It! 20 Ways to Go From Meeting to Exceeding Your Customers' Expectations. Bryan's passion is world-class customer service, and has facilitated workshops and delivered keynotes all over the world for various companies. He speaks on a variety of topics related to service excellence, employee engagement, and organizational improvement. His company's online store includes a growing collection of customer service products that are well-suited for your training library.

Contact: Bryan Williams / 240-401-6958

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