Hotel Staff Technology Introduced at a Hollywood Icon
March 28, 2017 4:24am
Implementation of new system shows The Hollywood Roosevelt’s commitment to excellence, focusing on guest satisfaction and staff efficiency at Historic Hollywood Roosevelt Hotel
New York, NY -- Hollywood’s iconic Hollywood Roosevelt Hotel is using ALICE to optimize staff communication and increase guest satisfaction. The Hollywood Roosevelt, rated number 14 out of 300+ hotels in Los Angeles county, continues to prioritize guest experience, implementing ALICE Staff, ALICE’s software module for guest request management in November 2016.
As part of an ongoing commitment to staying on the cutting-edge of hotel communications and operations technology, ALICE was brought on board to ensure The Hollywood Roosevelt would continue its legacy of providing the best in guest service.
Implementing ALICE Staff has changed the hotel’s operations efficiency and approach to guest service management, with all communication and task management being centralized. Once a guest request is entered into ALICE (complete with the guest’s location), the staff member in closest proximity to the guest can address the issue and easily let others know he’s done so, right in ALICE. Keeping track of all employee activity in ALICE is also providing the hotel’s management with actionable data. Managers can see what times are the busiest for staff, and optimize employee schedules appropriately.
“We are incredibly pleased with the easy-to-use interface of ALICE and implementing the new system has directly contributed to our team being able to handle guest requests in a timely and efficient manner, always prioritizing the guest experience and expectations,” says Akshay Bahl, general manager of The Hollywood Roosevelt Hotel. “ALICE has helped us increase accountability and guest satisfaction.”
Alex Shashou, co-founder and President of ALICE is pleased the Hollywood Roosevelt Hotel is seeing tangible improvements in guest satisfaction so soon after launch: “The Hollywood Roosevelt is a Los Angeles institution. We’re delighted we can help update the hotel’s back of house and contribute to its legendary guest experience.”
Tags: hollywood roosevelt hotel,
hotel staff technology
By joining all the departments of your hotel onto a single operations platform for internal communication and task management, ALICE helps your staff act as a team to provide consistently excellent service. ALICE’s main product - ALICE Suite - brings together your front office, concierge, housekeeping, and maintenance teams, and connects your guests to your hotel with our app and SMS tools. The ALICE platform is also available as specialized software and mobile applications for your staff (ALICE Staff), your concierge (ALICE Concierge) and your guests (ALICE Guest). Each module is fully integratable with PMS, POS, and all other third party management systems. ALICEs partners include 3-5 independent and managed hotels, hotel groups, residential condominiums, serviced apartments, vacation rental companies, and concierge companies looking to provide exceptional service through mobile staff technology and guest communication channels. Third-party service providers also leverage the ALICE API. ALICE was founded in 2013 by Justin Effron, Alex Shashou, and Dmitry Koltunov, and has raised $13.5M to date.
Contact: Lola Feiger
HAPI Teams Up With Volara to Personalize Voice-Based Guest Engagement With Hotel PMS Data
Learn How to Upgrade Guest Satisfaction and Operational Excellence With ALICE at HITEC 2018
Cloud5 Partners With Routier to Add Customized Engagement Software to Its Communications Platform
ALICE and Samsung Unveil First-Ever Hospitality Industry Smartwatch with Viceroy Hotel Group
How This Palm Beach Hotel Creates Personalized Guest Experiences with ALICE
All Customers Are Created Equal – Just Some Are More Equal Than Others
Concilio Labs and The Rainmaker Group Announce New Technology Partnership
ALICE Extends Their Core Operations Platform Through Innovative API Integrations
Let Your Guests Make Requests By Voice, And Give Staff A Way To Seamlessly Manage Their Requests, With The New Partnership Between ALICE And Volara
Benbria and Knowcross Announce Technology Partnership
Create and Deliver Itineraries Without Leaving The Lobby With ALICE and Percipia
Does Your Hotel Stand Out?
Four Must-Attend Speaking Engagements During HITEC 2018
What Should Hotels Learn and Copy From AirBnB
Learn Why More Than 2,000 Hotel Properties Worldwide Use ALICE’s Award-Winning Technology
ALICE Celebrates 100 Global Employees (And Counting)
Hotel Internet Services Deploys Advanced Television Voice Command Functionality With BeyondTV
From Coast to Coast: The Parker New York Sister Property in Palm Springs Selects ALICE to Enhance Hotel Operations and Guest Experience
What Will Your Front Desk Staff Do With All the Extra Time They Have After Adopting Text Messaging Automation?
Hotels Create Sense of Place With Local Design
Please login or register to post a comment.