Hotel Live Chat Best Practices and Etiquette for a Better Hotel Guest Experience
September 28, 2016 2:23pm
PARSIPPANY, NJ - September 28, 2016 Lodging Interactive, the leading digital marketing and social media engagement agency exclusively serving the hospitality industry, puts out its top 5 tips for hotel Live Chat Best Practices.
While the traveler begins to explore the endless possibilities for that perfect hotel stay, they will search sites that have the most appealing visuals and the easiest, quickest responses to their questions. This initial emotional connection becomes the hotel’s opportunity to tap into the traveler’s journey and ‘wow’ that prospective guest into choosing your hotel. With the right approach and tools, hotels could start building relationships that turn into satisfied guests who will give repeat business – Here enters website live chat.
The live chat agent could be one of the first contacts a prospective guest will have with your hotel. So a hotel would want to ensure that they have a warm, friendly approach and provide informative, clear and accurate information. To the prospective guest, the experience should feel like they are asking advice or information from a trusted friend. Live chat ‘friends’ would be there to guide them and gently push them along toward clicking on that book now button.
So you have the right tool with live chat on your website. Now you need to make it all about the guest experience. The key is to treat visitors as people – show your human side. To provide the best customer experience, live chat agents should:
Once these basics are set, your hotel is on its way to providing guests with the wow factor. Chats that leave the prospective guest feeling happy create a positive experience they will not forget and will want to share with others – they become your ideal hotel ambassadors. Have you added live chat to your customer service strategy?
Our agency provides CoMMingle Live, a fully managed live chat service, exclusively for hotels and resorts. Our live chat agents are full trained to effectively represent your property and all are employed directly by us and are US based; no outsourcing to third-world countries.
For more information, please visit www.LiveChatForHotels.com
Tags: lodging interactive,
commingle live chat
Headquartered in Parsippany, NJ, Lodging Interactive is a full-service digital marketing and social media engagement agency exclusively servicing the hospitality industry. Through its web design and search optimization division as well as its CoMMingle Social Media Division, Lodging Interactive provides effective Internet marketing services to hundreds of branded and independent properties as well as management companies, restaurants and spas. The company also offers fully managed Live Chat agents for hotel websites through its LiveChatForHotels.com division.
Lodging Interactive is an HSMAI Adrian Award winner, and has won awards from the International Academy of Visual Arts, Interactive Media Awards, Horizon Interactive Awards, Web Marketing Association, Academy of Interactive & Visual Arts, and Travel Weekly’s Magellan Awards have recognized Lodging Interactive as an industry leader.
Lodging Interactive is a proud supporter of the Hotel Sales & Marketing Association International (HSMAI) and the company’s president, DJ Vallauri, currently serves on the Board of Directors of HSMAI’s New York Chapter. For more information, please contact email@example.com, 877-291-4411 or visit the company’s website.
Contact: DJ Vallauri, Founder & CEO
877-291-4411 ext 704
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