Hotel Internet Services Survey of Hoteliers and Guests Reveals Latest Hospitality Wi-Fi Trends and Expectations
April 3, 2019 12:47pm
Newly unveiled research conducted on more than 670 guests and 200 hoteliers demonstrates how evolving online behaviors are placing greater demands on hotel Wi-Fi networks.
Clearwater, Fla. — April 3, 2019 — Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has published a survey conducted on more than 670 guests and 200 hoteliers in order to demonstrate how advances in technology and increasing guest expectations have placed a higher strain on hotel Wi-Fi networks than ever before. Following a similar study published in 2015, the full report provides a detailed analysis of how the presence of high-powered smart devices have skyrocketed in the last four years, with guest online activity keeping pace to become ever more diverse and in need of additional network resources.
Significant findings from the survey include the fact that more than 90 percent of hoteliers frequently encounter guests seeking to connect more than one device, demonstrating an impressive 30 percent increase since 2015’s survey results. Of further note is the growing diversity of device types. Smart watches, for example, have risen in guest adoption numbers by more than 16 percent. Such numbers standing alone should provide reason to reassess an existing network’s capabilities to cater to increased connectivity. Yet just as significant is the rise in demand for bandwidth-consuming services such as content streaming and casting, with guests seeking the ability to cast from personal devices onto guestroom televisions growing to a new height of 65 percent since 2015.
With many existing hotel Wi-Fi services originally designed to cater to one device per room and to only provide sufficient bandwidth for basic internet browsing needs, the HIS survey additionally provides valuable insight into why it is now so critical for hoteliers to update their networks. For example, more than 90 percent of guest respondents indicated that the ability to access a hotel’s Wi-Fi is ‘very important,’ while another 58 percent disclosed Wi-Fi service quality as being ‘highly likely’ to impact their booking decisions.
“Hospitality professionals have increasingly recognized the critical role that guest Wi-Fi plays in boosting satisfaction scores and loyalty, and are attempting to be more competitive in providing the service as a result,” says Gary Patrick, CEO of Hotel Internet Services. “Yet to be successful at catering to such needs, hoteliers need to fully understand how online connectivity behaviors continue to shift rapidly, with an ongoing rising of expectations often resulting in a disconnect between what guests seek and what hoteliers believe should be offered. We are pleased to release the results of a survey that not only sheds light on such issues, but that also serves as a potential roadmap for hoteliers to better understand how their networks need to evolve in both the short and long term future.”
Other noteworthy survey findings demonstrate that while the vast majority of hotelier respondents recognize the importance of Wi-Fi service quality, more than 80 percent of guest respondents revealed that they continue to encounter an unsatisfactory experience. Survey feedback also indicates that guests are increasingly concerned over the issue of data security, with more than 90 percent of respondents indicating such a concern. This stands in contrast to the more than 60 percent of hoteliers who felt that security improvements could still be made to their existing networks.
To download a copy of the HIS survey on guest Wi-Fi trends and expectations, please click here.
For more information about the full range of technology solutions available from Hotel Internet Services, please contact Gary Patrick at 866-265-7575 Ext. 705 or email email@example.com.
Tags: hotel internet services,
Founded in 2003, Hotel Internet Services, Inc. (HIS) is a leading solution provider for secure wired and wireless Internet services, IPTV VOD Systems, BeyondTV Wireless Streaming Player, and convention services, all supported with 24/7 guest service monitoring and support. HIS provides equipment and services to casinos, hotels, resorts, military and student housing, timeshares, condos, conference centers, apartments and many other commercial venues.
HIS has deployed numerous small to large-scale facility-wide wired, wireless, and in-room entertainment solutions across the U.S. They currently maintain hundreds of properties with over 150,000 guest rooms. Based in Clearwater, Florida, HIS maintains two offices in the U.S. For more information, please visit www.hotelwifi.com.
Contact: Andrea Mane
Ambassador Hotel Oklahoma City Enhances Guest Connectivity and Convenience via Wi-Fi Upgrade and BeyondTV With Voice Control by Hotel Internet Services
Interact With the Industry's Only Purpose-Built Virtual Assistant and Voice-activated Technology Solution at The Mercantile Hotel New Orleans
BENCHMARK®, a global hospitality company, and Scheid Family Wines Form Partnership to Create New Signature Brand, “Mō zāik”
San Diego's Sycuan Casino Resort Includes INTELITY Platform in $260 Million Expansion
Coast Canmore Hotel & Conference Centre Upgrades With OpenKey
The Wagner at the Battery Boosts Online Guest Review Scores and Streamlines Panic Button Implementation With Wi-Fi by Hotel Internet Services
Award-Winning Alfond Inn Enhances Luxury Experience with In Room Wine by the Glass Powered by Plum
Hotel Internet Services Releases In-depth Analysis on Hotel Guest Wi-Fi and IoT Expectations in 2019 and Beyond
Plum Sees Record Growth in 2018 Fueled by Strong Demand for Innovative In-Room Wine by the Glass Technology
Don't Neglect the Bottom Line: Why Amenities Matter to Your Guests
The Hotel Amenities Travelers Really Want
Hotel Internet Services Showcases Latest Enhancements in In-Room Television Casting, Voice Control and Wi-Fi Network Solutions at Stay Boutique Live Trifecta
HIS Introduces BeyondTV GuestCast™ Solution to Address Evolving Hotel Guest Content Streaming Preferences
Single-Serve, On-Demand Wine for Hotels: The Future Is ‘Here’ and ‘Now’
St. Regis First Hotel in Washington, D.C. Metro to Feature Plum In-Room Wine By-the-Glass Amenity
Ambassador Hotel Tulsa Implements Online Streaming, Voice Control and Enhanced Internet Connectivity With BeyondTV and Upgraded Wi-Fi by HIS
Free WiFi as the Easy 2019 Goal
Why Hotels Should Be ServingUp Self-Service to Gain a Competitive Advantage and Inspire Guest Loyalty
Cosmopolitan Las Vegas will no longer charge guests for parking
Navigating the Changing Landscape of In-Room Food and Beverage Service
Please login or register to post a comment.