Total $0.00


Newly released research survey explores the impact of growing technology trends and evolving guest preferences on the hospitality industry

Clearwater, Florida — November 27, 2018 Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has conducted a study on more than 500 guests and 200 hoteliers, in order to determine the impact that new technologies such as voice control and online content streaming are having on the hospitality market and hotel revenues.  Following a similar survey conducted by HIS in 2016, “Putting the Guest Back into Hotel Entertainment” demonstrates how guest demands for enhanced connectivity, instant service and enhanced convenience have significantly risen over just the past 2 years.  

Notable findings from the survey results include the fact that today’s guests overwhelmingly opt to travel with a smart device, with 96 percent of respondents indicating that they travel with at least one device. This represents a 10 percent increase in just two years when compared to the 2016 survey results, indicating an ever increasing need for hoteliers to adopt mobile device-compatible services. When asked what features should be present in a guestroom entertainment system, more than 80 percent of guests indicated a desire to wirelessly cast content from their devices onto guestroom televisions. More than 90 percent of surveyed hoteliers agreed that today’s guests would prefer to be offered wireless casting abilities, rather than traditional video on demand (VOD) services.

With hotels around the world universally experiencing diminishing profits from VOD, the HIS survey significantly points to entertainment platform functions that hoteliers can deploy alongside wireless casting in order to regain these revenues. For example, more than 60 percent of surveyed guests indicated that they would like the ability to order amenities and services via the guestroom television, if given the option. Another 61 percent of guests also indicated a preference to access information on available hotel services, such as restaurant hours, via the guestroom television.  

“With technology changing rapidly and with an increasingly array of solution options, hoteliers can often be at a loss as to which platforms are capable of enhancing the guest experience, while also providing a good return on investment,” says Gary Patrick, CEO of Hotel Internet Services. “Our latest survey is intended to provide hoteliers with the clarity they need to determine which features guests are seeking, and how both guests and properties can mutually obtain added value as a result of their implementation.”

With voice technology having gained significant attention within the hospitality industry in recent years, the HIS survey also offers valuable insight into how such platforms go beyond simply serving as a means of standing out from competitors. Instead, results consistently indicated that a majority of guests valued the enhanced convenience of being able to use voice in controlling room amenities, such as lighting, televisions or thermostats. Of particular significance to hoteliers and their revenues, is the fact that a considerable number of guests indicated a desire to use voice-activated devices to request amenities, learn more about hotel services or communicate with a property’s various departments. Such functionalities not only serve to enhance guest satisfaction and enhance profits, but can also work to reduce the number of personnel and other resources needed to complete requests, minimizing operational costs.   

To download a copy of the HIS survey on guestroom entertainment and voice control technology, please click here.

For more information about the full range of technology solutions available from Hotel Internet Services, please contact Gary Patrick at 866-265-7575 Ext. 705 or email

About Hotel Internet Services, Inc.

Founded in 2003, Hotel Internet Services, Inc. (HIS) is a leading solution provider for secure wired and wireless Internet services, IPTV VOD Systems, BeyondTV Wireless Streaming Player, and convention services, all supported with 24/7 guest service monitoring and support. HIS provides equipment and services to casinos, hotels, resorts, military and student housing, timeshares, condos, conference centers, apartments and many other commercial venues.

HIS has deployed numerous small to large-scale facility-wide wired, wireless, and in-room entertainment solutions across the U.S. They currently maintain hundreds of properties with over 150,000 guest rooms. Based in Clearwater, Florida, HIS maintains two offices in the U.S. For more information, please visit

Contact: Andrea Mane / 407-905-0608

Related News

Award-Winning Perry Hotel Always Has ALICE at Their Fingertips

The “Robin Hood of Algorithms”: Why LinkedIn's New Feed Could Be a Game Changer for Hotel and Travel Technology Brands

Sabre Signs Technology Agreement with ALICE to Offer Rich Suite of Additional On-Site Hotel Operations Capabilities to its Sabre Hospitality Solutions

Hotel Guest Experience Innovator Go Moment Celebrates Record-Breaking Year

AI Will Eat Revenue Management

Famed Boutique Hotel Pioneer in Mexico Partners With SiteMinder to Draw International Travelers

Sofia Hotels Management Implements Cendyn's eInsight CRM Across Their Hotel Group

Hotel Internet Services Showcases Latest Advances in Wi-Fi Network, In-Room Television Casting and Voice Activated Solutions at HX 2018

Is Automation the Wave of the Future for Hotels?

Hotel Internet Services Unveils New Research Report on Trends in Guestroom Entertainment and Voice Control Technology

The Future of Hotel Management Systems: Identifying the Prospective Role of the PMS

Revenue Management of the Future Will Require a Human, a Computer and a Dog: The Role of Humans in the Future of Revenue Management

How Technological Accountability Can Boost Guest Service

BeyondTV Solution Awarded U.S. Patent for Advanced Guest Data Protection and Privacy Technology

Shiji Expands Hospitality Services Adding PMS / POS Support & Consulting Services to the Americas

Volo Hospitality Systems Enters North America Markets

Horizontal Hotel Technology vs. Best of Breed in Emerging Markets - What Is the Best Approach?

5 Reasons to Add AV Management Software to a Hotel’s 2019 Capital Budget

Elliott Park Hotel Pioneers Latest in Voice-Activated Guestroom Controls and Connectivity With BeyondTV and Wi-Fi by HISA

Approaching the Tech Buffet Without Getting Sick

All News »

Please login or register to post a comment.