Total $0.00


STOWE, VT – December 13, 2016 – The 2016 Host Users Group conference was attended by over 300 individuals representing more than 100 different hotels, resorts and spas. They gathered at the Innisbrook Resort in Florida for five days of learning and networking. Distinguished as the only users’ group within the hospitality technology industry run by the users, for the users, HUG provides members with a united forum through which users can share knowledge, create solutions and influence product direction for Springer-Miller’s products that include the SMS|Host® property management system, SMS|Touch Point-of-Sale and SpaSoft®Spa Management System.

This 2016 Conference provided a forum for Springer-Miller’s product experts to unveil a large slate of SMS|Host enhancements due in the impending v21 release, as well as upcoming technology advances including the introduction of SQL Server and the ability to run SMS|Host in a hosted environment.

“Our job is making our customers’ lives and jobs easier,” commented Rob Selwah, President of Springer-Miller Systems. “We all want that seamless hospitality experience where the technology is an enabler, not a blocker, and we’re excited to have the opportunity at the Host Users Group Conference to reveal these enhancements that will help our customers provide that experience to their guests.”

Click here to watch the product announcements released at the 2016 Host Users Conference

“The Host Users Group provides an incredible opportunity for users of the SMS|Host system to come together,” commented Rich Morehouse, Director of Revenue and Central Reservations of Snowbird Resort and the chair of the 2016 Host Users Group Board of Directors. “It’s a very unique group in our industry and we’re proud to continue to build upon 26 years of HUG Conferences and collaboration with the Springer-Miller Systems team.”

Other highlights of the 2016 conference agenda included over 70 breakout sessions with content and training targeted to multiple roles: front desk, reservations, information technology, revenue management, golf/spa/recreation, food and beverage, housekeeping/engineering, and accounting. Professional speaker, Christine Cashen, provided a keynote presentation entitled “Stop Global Whining!”

Sessions and discussion groups led by SMS|Host users offered other users the unique opportunity to learn best practices from their peers. Springer-Miller product experts also led in-depth training and industry trend discussion sessions.

The HUG Board of Directors sets the agenda for the conference as well as the strategic direction for the users group, focusing on enhancing the networking and educational value for all the members. Through a monthly newsletter and online presence, the HUG Board of Directors extends the user community beyond the conference.

The 2016 HUG Board of Directors includes Rich Morehouse, Snowbird Resort; Marie Bell, Darien Lake; Denise Spain, ARAMARK Mesa Verde; John Miller, Purgatory Resort; Justin Davis, Provident Resorts; Adrienne Dyson, Lake Austin Spa Resort; Edgar Rhee, Pebble Beach Resorts and Rick Arrington, Edgewater Beach Resort.

The 2017 Host Users Group Conference will be held November 12-16, 2017 at Nemacolin Woodlands in Western Pennsylvania. In addition to content specific for users of the SMS|Host Hospitality Management System, the 2017 conference will also include discussions and trainings for users of Springer-Miller’s SpaSoft Spa Management System. Look for a complete conference agenda and registration to be available in mid-2017.

About The SMS|Host Users Group

The Host Users Group inc. has been formed to assist members in maximizing the utilization of business systems developed and/or provided by Springer-Miller Systems. The organization serves it's members by providing a united forum through which users can share knowledge, create solutions and influence product direction.

For more information on the SMS|Host Users Group visit the web site at

About Springer-Miller Systems

Since it was founded in 1984 in Stowe, Vermont, Springer-Miller Systems has been an innovator of technology systems for the world’s most exclusive hotels, resorts and spas. The SMS|Host® Property Management System offers a complete set of fully-integrated modules enabling complex resorts to provide highly personalized guest service from front office to food & beverage to spa to the golf course and more. Springer-Miller’s SpaSoft® provides a dynamic spa and activities management solution used in more than 70% of the world’s Forbes Five Star Spas

 Visit for more information.

Contact: Amanda Wisell / 970-658-0042

Related News

Jonas Software Formally Announces Jonas Hospitality and Jonas ARC

Luxury Resorts Appreciate Guest Privacy Enhancements Included in Version Update for Springer-Miller’s SMS|Host PMS

Springer-Miller Systems Launches Teres™ POS

Springer-Miller Systems Introduces WorldNXT: Offering Guests & Owners Ability to Directly Book Accommodations at Room Type & Unit-Specific Levels

Springer-Miller Systems Introduces SMS|Host v22.1 with Contemporary SQL Upgrade Options

SpaSoft Integrates New Security Enhancements to Latest Release

Homestead Resort Returns to Springer-Miller to Manage Its Property Operations

Springer-Miller Systems Expands Mobile PMS Solution to Include Housekeeping

SpaSoft Unveils Latest Version of Spa & Activity Management Solution

IDeaS Revenue Solutions and Springer-Miller Systems Expand Strategic Partnership

Remington Hotels Selects Springer-Miller's PMS, POS and Spa Solutions for its Luxury-Independent Portfolio

Springer-Miller Partners with OpenKey

Hotel Technology Liberates a Front Desk Staff Constrained by Emails and Walkie-Talkies

Is the App Dead? And Should You Be Texting with Your Guests (Instead)?

Eldorado Hotel and Spa Deploys Hosted SpaSoft Spa Management System

Springer-Miller and FreedomPay Delivering World-class Commerce Solutions and Transforming Customer Experience

Luxury Resorts Welcome Newest Enhancements Included in Version Upgrade for Springer-Miller’s SMS|Host PMS

David Cox to Lead Springer-Miller’s Industry-Leading Support Team

Springer-Miller Spa and Hotel Clients Achieve Prestigious Forbes Five Star Ranking

Sherry Cuti Joins SpaSoft as Regional Account Manager

All News »

Please login or register to post a comment.