Led by renowned MBA professor and senior management expert Dr. Linda Herkenhoff, the online class looks at how EI impacts staff productivity, employee retention and overall customer-service
SAN FRANCISCO, CA November 30, 2017 — Hospitality industry workers looking to hone their management skills in hopes of becoming better leaders and ultimately advancing their careers should plan to attend a webinar next week titled “Emotional Intelligence.” Produced by workplace communication company Beekeeper, and led by renowned MBA professor and senior management expert Dr. Linda Herkenhoff, the 45-minute “Bee School” class will define EI as it relates to self-awareness, relationship management, self-management and social awareness. Dr. Herkenhoff will discuss how human emotions influence an employee’s quality of work, personal health, achievement goals and self-esteem, and she will address how emotional intelligence can be leveraged to maximize employee productivity, enhance customer service, increase employee retention, foster employee commitment and create a healthier workplace.
Bee School Course No. 5 “Emotional Intelligence” will be streamed on Tuesday, Dec. 5th at 2:00 p.m. EST. To register for the free course, click here.
“Beekeeper’s Bee School is designed for individuals looking to advance their careers and increase and hone their skills through continuing education by learning from an MBA professor without the monetary or time cost of pursuing an actual MBA,” said Corey McCarthy, Beekeeper VP of Global Marketing. “This six-course series is really catching the attention of hospitality professionals. The response has been overwhelming; line managers through executives are looking to continue their education.
“Many have told us they are looking forward to the EI course specifically as they struggle to deal with challenging emotions among staff or peers,” McCarthy said. “Constant negativity is a vicious cycle and is at the heart of most people’s bad attitudes. Dr. Herkenhoff will reveal the cost of not recognizing these emotions, such as lost worker productivity, theft, sabotage and more.”
About the Professor
Dr. Herkenhoff is a full-time professor in the Graduate School of Business at Saint Mary’s College of California where she teaches Leadership and Organizational Behavior and Quantitative Analysis. She serves as the Director of the Global MBA program where she supervises social service projects in countries at the base of the economic pyramid. These projects strive to balance people, planet, and profit.
Her varied career includes 16 years as a geophysicist for Chevron, VP of Human Resources for EDS, and a consulting role for senior management at Bechtel. Additionally, she was the past Executive Director of Human Resources for Stanford University.
Dr. Herkenhoff’s university degrees include: B.S. in Geophysics from the University of Western Ontario in Canada, MBA from Saint Mary’s College, Masters in Engineering from U.C. Berkeley, and a Ph.D. from the Graduate School of Management at the University of Western Australia.