Hospitality Leadership Solutions Series: Is Self-Confidence Friend or Foe?
September 19, 2018 1:04pm
By James Houran, Ph.D. and Keith Kefgen
Noted hospitality thought leaders and corporate governance/ performance management experts Kefgen and “Dr. Jim” share common management challenges while providing time-tested, field-tested or just simple “quick-fix” ideas to keep professionals inspired, effective and successful.
Self-confidence can be a friend and foe to emerging leaders and seasoned executives alike. In many cases, leaders must think and act against popular wisdom, and thus must exhibit confidence and grit in the face of severe—and even very public—opposition. Of course, self-confidence can also lead one down a very dark path of narcissism, nepotism and grandiosity if untampered, much less uncontrolled. As Herbert Joly, CEO of Best Buy told us, arrogance is the foe of self-confidence, not its equal. A healthy ego comprised of a sense of self-competence and self-esteem is important, but it is invariably dangerous if it lacks a corresponding sense of introspection.
Ego is a natural, necessary and constructive part of leadership, but it must be balanced with humility and realism to be focused on bringing positive impacts. In our world of workplace psychology, we call this collective and balanced concept of ego “self-efficacy.” This is a term for a combination of interrelated constructs that include drive, motivation, emotional intelligence, personal control and accountability. Fortunately, it can be fostered via three simple tactics:
Contrary to the stereotypical image of the big-ego CEO portrayed in the media, the best leaders simultaneously exhibit a marked degree of achievement-orientation on one hand, and empathy and humility on the other. Self-confidence is a foe when it serves only you; it is a friend when it fuels service to others.
“Dr. Jim” Houran is a 20-year veteran in applied psychological research and a published expert on peak performance, online testing and interpersonal and organizational compatibility. He has authored over 100 articles, and his award-winning work has been profiled by a myriad of media outlets and programs including the Discovery Channel, A&E, BBC, National Geographic, NBC’s Today Show, USA Today, New Scientist, Psychology Today and Forbes.com. He remains a member of the American Psychological Association, the American Psychological Society, the Hospitality Sales and Marketing Association International and the American Hotel and Lodging Association, and serves as Research Professor in the Psychometrics and Statistics Laboratory at the Lusofona University of Humanities and Technologies (Lisbon, Portugal).
Contact: James Houran
+1 817 542-7602
MJH Bringing New Look, New Technology to Fairfield Inn by Marriott Charlotte Northlake
Compensation for US CEOs in Lodging: Fair Pay Is a Real Issue
3 Distinctive Hotel Openings Highlight the Growth of The Olympia Companies
Shiji Helps Marriott International to Complete Successful System Switch in China
The Evolution Of Private Clubs
Gaming CEO Pay in a Year of Reckoning
2019 and Lodging Technology: Is There a One-Size-Fits-All Approach?
Hotel Lawyer: Brand Franchise Owners Ask “What Happened to My Area of Protection?”
BENCHMARK® Expands in the Pacific Northwest With Management of Avenue Bellevue InterContinental Hotel
GreenTree to Acquire Majority Stake in Argyle Hotel Management Group (Australia) Pty Ltd.
Lowe Launches CoralTree Hospitality Group Led by President Thomas Luersen
Hawkeye Hotels Acquires SpringHill Suites Shreveport-Bossier City/Louisiana Downs
Meyer Jabara Hotels Selected to Manage Cambria Fort Lauderdale
Hospitality Financial Leadership: Bring Multi-Tasking to an End for Hotel Leaders
McKibbon Hospitality Selected to Manage 200-Room Hyatt House Chicago Fulton Market District
RLH Corporation Selects Interstate Hotels & Resorts to Manage Hotel RL Olympia and Hotel RL Salt Lake City
Crescent Hotels & Resorts Adds PGA National Resort and Spa, Joins Crescent’s Latitudes Collection
PeachState Hospitality Has Been Awarded Developer of the Year by Marriott International
2019 Insights for Human Capital in Hospitality: Challenges in Finding Labor and Artificial Intelligence Among Trends in the US
BENCHMARK to Manage, Renovate and Reposition Two St. Pete Beach Resorts Purchased by Capital Partner Gencom
Please login or register to post a comment.