Close

Cart

Total $0.00

Checkout

By James Houran, Ph.D. and Keith Kefgen

Noted hospitality thought leaders and corporate governance/ performance management experts Kefgen and “Dr. Jim” share common management challenges while providing time-tested, field-tested or just simple “quick-fix” ideas to keep professionals inspired, effective and successful.

Self-confidence can be a friend and foe to emerging leaders and seasoned executives alike. In many cases, leaders must think and act against popular wisdom, and thus must exhibit confidence and grit in the face of severe—and even very public—opposition. Of course, self-confidence can also lead one down a very dark path of narcissism, nepotism and grandiosity if untampered, much less uncontrolled. As Herbert Joly, CEO of Best Buy told us, arrogance is the foe of self-confidence, not its equal. A healthy ego comprised of a sense of self-competence and self-esteem is important, but it is invariably dangerous if it lacks a corresponding sense of introspection.

Ego is a natural, necessary and constructive part of leadership, but it must be balanced with humility and realism to be focused on bringing positive impacts. In our world of workplace psychology, we call this collective and balanced concept of ego “self-efficacy.” This is a term for a combination of interrelated constructs that include drive, motivation, emotional intelligence, personal control and accountability. Fortunately, it can be fostered via three simple tactics:

  • Reflection before action: The human brain is hardwired with a bias to act impulsively and reactively in favor of self-interests in a given moment. But leadership requires challenging personal assumptions and thinking beyond oneself and the moment to enact decisions that align to a defined strategic outcome—or greater good. One of the easiest and most effective ways to combat internal biases for self-gain is to ask oneself this simple question before taking important business actions: “How will this decision affect my team and the broader business?”
     
  • Outside wisdom compensates blind-spots:  Successful leaders know the benefits of a “personal board of advisors” when facing challenging issues. These are informal groups that are carefully selected to be (a) small in nature (three to seven members); (b) composed of individuals with markedly diverse skill sets; and (c) independent from a leader’s organization to guard against group-think and internal politics. This impartiality enables leaders to gain completely candid, honest and balanced feedback that transcends the inherent biases, limited life experience and specific skill sets of individual leaders.
     
  • Give daily gratitude: Leadership is a process of symbiotic success, i.e., leaders focus on making others successful in their roles and careers, and in turn, motivated teams work diligently to bring a shared strategic vision to life and make their leaders look good. Acknowledging this symbiosis via genuine recognition (public and private “thank-you’s” to individuals and teams) reinforced with occasional celebrations of successful teamwork and meeting tangible targets go a long way in gaining others’ currency in the form of their engagement, loyalty and accountability.
     

Contrary to the stereotypical image of the big-ego CEO portrayed in the media, the best leaders simultaneously exhibit a marked degree of achievement-orientation on one hand, and empathy and humility on the other. Self-confidence is a foe when it serves only you; it is a friend when it fuels service to others.

About James Houran

“Dr. Jim” Houran is a 20-year veteran in applied psychological research and a published expert on peak performance, online testing and interpersonal and organizational compatibility. He has authored over 100 articles, and his award-winning work has been profiled by a myriad of media outlets and programs including the Discovery Channel, A&E, BBC, National Geographic, NBC’s Today Show, USA Today, New Scientist, Psychology Today and Forbes.com. He remains a member of the American Psychological Association, the American Psychological Society, the Hospitality Sales and Marketing Association International and the American Hotel and Lodging Association, and serves as Research Professor in the Psychometrics and Statistics Laboratory at the Lusofona University of Humanities and Technologies (Lisbon, Portugal).

Contact: James Houran

jhouran@aethoscg.com / +1 817 542-7602

Related News

MJH Bringing New Look, New Technology to Fairfield Inn by Marriott Charlotte Northlake

Compensation for US CEOs in Lodging: Fair Pay Is a Real Issue

3 Distinctive Hotel Openings Highlight the Growth of The Olympia Companies

Shiji Helps Marriott International to Complete Successful System Switch in China

The Evolution Of Private Clubs

Gaming CEO Pay in a Year of Reckoning

2019 and Lodging Technology: Is There a One-Size-Fits-All Approach?

Hotel Lawyer: Brand Franchise Owners Ask “What Happened to My Area of Protection?”

BENCHMARK® Expands in the Pacific Northwest With Management of Avenue Bellevue InterContinental Hotel

GreenTree to Acquire Majority Stake in Argyle Hotel Management Group (Australia) Pty Ltd.

Lowe Launches CoralTree Hospitality Group Led by President Thomas Luersen

Hawkeye Hotels Acquires SpringHill Suites Shreveport-Bossier City/Louisiana Downs

Meyer Jabara Hotels Selected to Manage Cambria Fort Lauderdale

Hospitality Financial Leadership: Bring Multi-Tasking to an End for Hotel Leaders

McKibbon Hospitality Selected to Manage 200-Room Hyatt House Chicago Fulton Market District

RLH Corporation Selects Interstate Hotels & Resorts to Manage Hotel RL Olympia and Hotel RL Salt Lake City

Crescent Hotels & Resorts Adds PGA National Resort and Spa, Joins Crescent’s Latitudes Collection

PeachState Hospitality Has Been Awarded Developer of the Year by Marriott International

2019 Insights for Human Capital in Hospitality: Challenges in Finding Labor and Artificial Intelligence Among Trends in the US

BENCHMARK to Manage, Renovate and Reposition Two St. Pete Beach Resorts Purchased by Capital Partner Gencom

All News »

Please login or register to post a comment.